At a Glance
- Tasks: Lead catering operations and inspire teams to deliver exceptional service.
- Company: Join Vacherin, a diverse and fun-loving hospitality team in London.
- Benefits: Enjoy competitive salary, personal development, health support, and social events.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Make an impact in the hospitality industry while maintaining work-life balance.
- Qualifications: Experience in catering management and strong leadership skills required.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, giving them the chance to shine and unlock their potential, which fuels our strength and growth. Are you passionate about food, drink and service? Do you want to be part of an award-winning hospitality team and still make it home for dinner?
We are looking for an Operations Manager to join our team.
Location: London (Require occasional visit in the region)
Salary: £60,000 - £65,000 per annum
Working Pattern: 40 hours per week - Monday - Friday
What you will be doing:
- Overseeing day-to-day catering operations across a portfolio of sites within your region
- Leading, supporting, and developing on-site managers and teams to deliver outstanding service
- Ensuring compliance with company policies, health & safety, food hygiene, and brand standards
- Managing financial performance including budget control, forecasting, and cost efficiency
- Building strong client relationships and ensuring high levels of customer satisfaction
- Supporting new site mobilisations and contributing to continuous improvement initiatives
Our ideal candidate:
- Proven operational experience in catering management, preferably within contract catering
- A strong understanding of P&L management, labour control, and compliance standards
- Inspirational leadership skills - able to motivate and manage remote teams effectively
- Excellent communication and stakeholder management abilities
- Strong commercial awareness and a passion for delivering outstanding food & service
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy:
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun.
Operations Manager - London employer: Vacherin Ltd.
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As an Operations Manager in London, you will enjoy a supportive environment that prioritises personal development, offers competitive benefits, and encourages a healthy work-life balance, allowing you to make it home for dinner while being part of an award-winning hospitality team.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vacherin Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vacherin Ltd.
Don't be shy about reaching out to Vacherin Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vacherin Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vacherin Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
