At a Glance
- Tasks: Enhance guest experiences and drive culinary innovation at a prestigious banking firm.
- Company: Join Vacherin, a company dedicated to fun and social responsibility.
- Benefits: Enjoy personal development, healthcare support, and a great wellbeing strategy.
- Other info: Flexible working hours with opportunities for career growth and exciting events.
- Why this job: Be part of a creative team that delivers 5-star experiences and innovative solutions.
- Qualifications: Strong communication skills, creativity, and experience in hospitality or retail.
The predicted salary is between 34000 - 46000 € per year.
Location: EC2V 5DD
Working Pattern: Monday - Friday 40 hours per week
Rate of Pay: £40,000 per annum
Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation
Key Responsibilities:
- Delivery a 5-star client experience service - Ensure best in class guest experience service delivery whiles developing and implementing protocols of consistent improvements within the hospitality client suite
- Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool - to encourage consistent engagement with our customers.
- Sourcing new ‘retail’ products - Ensuring our client is informed on new confectionary/retail products for addition to our current range
- Sourcing new trends of Well Being activities and products - Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range
- Sourcing and negotiating with external ‘pop up’ suppliers - Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter ‘pop ups’ and themed events. Facilitate the logistics involved in engaging with agreed suppliers their services
- Client Reporting - Regularly (frequency to be agreed) update the General Manager on new high end London restaurants and ‘High Street’ openings. Report on food trends and highlight potential new services that could be operated at on site
- Events - To support stakeholders with internal/external bespoke events as requirement with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
- ROI - To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance
- Standards - To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations with in retail and ensure that the Vacherin high standards and creativity are exceeded.
- Trade Shows - To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
- Administration - To assist in any other activity to support business development and service enhancement.
- Communication:
- To ensure all internal and external communication is professionally presented.
- Communicate effectively with all stakeholder, EA and PA’s, members of the Vacherin and Workplace teams as appropriate.
- To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions
Our Idea Candidate:
• Excellent communication skills.
• Self-motivated and capable of using own initiative.
• Creative and innovative with the ability to encourage ideas from stakeholders and the team.
• Strong IT skills - preferably with experience of design software.
• Flexibility and quick thinking
• To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.
• The ability to negotiate financial agreements with external suppliers.
• Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.
• To be well-organised and thorough, even when under pressure.
What\'s in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we\'ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Experience and Innovation Manager - Monday-Friday in London employer: Vacherin Ltd.
Vacherin is an exceptional employer that prioritises the well-being and development of its employees while delivering unique experiences in a prestigious banking environment. With a strong focus on personal growth, innovative practices, and a vibrant work culture, employees enjoy a range of benefits including training opportunities, health support, and regular social events, all within the dynamic setting of EC2V 5DD. Join us to be part of a team that values creativity, collaboration, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Experience and Innovation Manager - Monday-Friday in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet hiring managers or team members, let your creativity shine through. Share your ideas on enhancing guest experiences or innovative concepts you’ve come across. This is your time to stand out!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can make a lasting impression.
✨Tip Number 4
Prepare for interviews by researching the company culture and values. Vacherin loves innovation and fun, so think of ways you can contribute to that vibe. Bring examples of how you've delivered exceptional experiences in the past to the table!
We think you need these skills to ace Experience and Innovation Manager - Monday-Friday in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating unique guest experiences shine through. We want to see how you can bring fun and innovation to the role!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities listed in the job description. We love seeing how your skills can enhance our 5-star service delivery.
Be Creative:Don’t be afraid to showcase your creativity in your application. Whether it’s through a unique layout or innovative ideas, we appreciate fresh perspectives that can elevate our offerings.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Vacherin Ltd.
✨Know Your Stuff
Before the interview, dive deep into Vacherin's values and their commitment to delivering unique experiences. Familiarise yourself with their recent projects and innovations in the hospitality sector, especially those related to guest experience and wellbeing trends.
✨Showcase Your Creativity
As an Experience and Innovation Manager, creativity is key! Prepare examples of how you've previously implemented innovative ideas or improved guest experiences. Think about specific projects where your creative input made a difference.
✨Engage with Stakeholders
Demonstrate your ability to build relationships by discussing how you’ve successfully collaborated with various stakeholders in past roles. Be ready to share strategies for effective communication and negotiation, especially when working with suppliers or clients.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions that show your interest in Vacherin’s future projects and how you can contribute. Ask about their approach to sourcing new products or trends in wellbeing activities to highlight your proactive mindset.
