Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance guest experiences and drive culinary innovation at a prestigious banking firm.
- Company: Join Vacherin, a company dedicated to delicious experiences and social responsibility.
- Benefits: Enjoy personal development, healthcare support, and a great wellbeing strategy.
- Why this job: Be part of a creative team that values innovation and premium service delivery.
- Qualifications: Strong communication skills, creativity, and experience in hospitality or retail.
- Other info: Flexible working environment with opportunities for career growth and community engagement.
The predicted salary is between 32000 - 36000 £ per year.
Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city.
Location: EC2V 5DD
Working Pattern: Monday - Friday 40 hours per week
Rate of Pay: £38,000 - £40,000 per annum
Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation.
Key Responsibilities:
- Delivery a 5-star client experience service - Ensure best in class guest experience service delivery while developing and implementing protocols of consistent improvements within the hospitality client suite.
- Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool to encourage consistent engagement with our customers.
- Sourcing new ‘retail’ products - Ensuring our client is informed on new confectionary/retail products for addition to our current range.
- Sourcing new trends of Well Being activities and products - Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range.
- Sourcing and negotiating with external ‘pop up’ suppliers - Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter ‘pop ups’ and themed events.
- Facilitate the logistics involved in engaging with agreed suppliers and their services.
- Client Reporting - Regularly update the General Manager on new high end London restaurants and ‘High Street’ openings. Report on food trends and highlight potential new services that could be operated on site.
- Events - To support stakeholders with internal/external bespoke events as required with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
- ROI - To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance.
- Standards - To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations within retail and ensure that the Vacherin high standards and creativity are exceeded.
- Trade Shows - To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
- Administration - To assist in any other activity to support business development and service enhancement.
- Communication - To ensure all internal and external communication is professionally presented. Communicate effectively with all stakeholders, EA and PA’s, members of the Vacherin and Workplace teams as appropriate. To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions.
Our Ideal Candidate:
- Excellent communication skills.
- Self-motivated and capable of using own initiative.
- Creative and innovative with the ability to encourage ideas from stakeholders and the team.
- Strong IT skills - preferably with experience of design software.
- Flexibility and quick thinking.
- To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.
- The ability to negotiate financial agreements with external suppliers.
- Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.
- To be well-organised and thorough, even when under pressure.
What’s in it for you?
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion.
- Eye care.
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
Experience and Innovation Manager employer: Vacherin Ltd.
Contact Detail:
Vacherin Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience and Innovation Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, trade shows, or even local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your creativity! When you get the chance to chat with potential employers, share your innovative ideas and how you can enhance their guest experience. Make sure they see you as someone who can bring fresh perspectives to the table.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you're genuinely interested and professional.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on your chance to join us at Vacherin!
We think you need these skills to ace Experience and Innovation Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about enhancing guest experiences and bringing innovative ideas to the table.
Tailor Your CV: Make sure your CV is tailored to the Experience and Innovation Manager role. Highlight relevant experience and skills that match the job description, especially in hospitality and client engagement.
Be Creative: Don’t be afraid to showcase your creativity in your application. Whether it’s through a unique layout or an engaging cover letter, we love seeing innovative approaches that reflect your personality.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Vacherin Ltd.
✨Know Your Stuff
Before the interview, dive deep into Vacherin's values and their commitment to delivering unique experiences. Familiarise yourself with their approach to hospitality and innovation, especially in a banking environment. This will help you align your answers with their ethos.
✨Showcase Your Creativity
As an Experience and Innovation Manager, creativity is key! Prepare examples of past projects where you've implemented innovative ideas or improved guest experiences. Be ready to discuss how you can bring fresh concepts to the table for Standard Chartered Bank.
✨Engage with Stakeholders
Highlight your experience in building relationships with stakeholders. Think of specific instances where you've successfully collaborated with clients or suppliers. This will demonstrate your ability to communicate effectively and negotiate beneficial agreements.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about Vacherin's future projects or their approach to wellbeing trends. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
