At a Glance
- Tasks: Lead a dynamic team to deliver exceptional food and hospitality services for TikTok.
- Company: Join an award-winning hospitality team at TikTok in vibrant London.
- Benefits: Enjoy personal development, health support, and a great wellbeing strategy.
- Other info: Diversity and inclusion are celebrated; we want your unique perspective!
- Why this job: Make a real impact in a fast-paced environment while driving innovation.
- Qualifications: Experience in managing multi-site catering contracts and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The Account Director will have overall responsibility for a high-profile TikTok contract across three London locations. This is a strategic leadership role focused on client relationships, commercial performance, innovation, people leadership, and contract growth. The contract operates through a Central Production Unit (CPU) delivery model, with food produced centrally and delivered to site. As such, the Account Director will be responsible for ensuring the successful delivery, quality, presentation and consistency of food and hospitality services across all locations, while driving operational excellence and client satisfaction. The role sits above the site General Managers, who oversee the day-to-day operations. The Account Director will focus on the wider account strategy, ensuring the contract continues to evolve and deliver an exceptional workplace hospitality and catering experience.
Responsibilities
- Lead and develop a team of three General Managers.
- Lead the successful delivery and execution of a Central Production Unit (CPU) food model across multiple sites.
- Build and maintain senior client relationships across TikTok.
- Drive innovation and continuously improve the catering and hospitality offer.
- Manage the commercial performance and profitability of the account.
- Identify opportunities for contract growth and business development.
- Ensure services remain aligned with TikTok's fast-paced and evolving workplace culture.
- Work closely with culinary, operational, and support teams to deliver best-in-class service.
- Lead strategic planning and implementation of new initiatives across the contract.
- Monitor performance against KPIs and client expectations.
Qualifications
- Previous experience managing large multi-site catering or workplace hospitality contracts.
- Strong commercial and financial management skills.
- Proven ability to build relationships with senior stakeholders and clients.
- Experience leading senior management teams.
- Innovative and forward-thinking approach.
- Comfortable operating within a fast-moving, dynamic environment.
- Strong focus on people development, engagement, and retention.
Benefits
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care.
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
We celebrate diversity and embrace individuality. We are committed to providing an inclusive workplace. If you are passionate about food, drink and service, and want to join our award-winning hospitality team at TikTok in London, we invite you to apply.
Account Director - TikTok in City of Westminster employer: Vacherin Ltd.
As an Account Director at TikTok in London, you will be part of a dynamic and innovative team that prioritises employee growth and development. With a strong focus on work-life balance, comprehensive benefits including personal development opportunities, and a commitment to diversity and inclusion, TikTok offers a rewarding environment where your contributions directly impact client satisfaction and operational excellence. Join us to lead a high-profile contract while enjoying a vibrant workplace culture and the chance to make a meaningful difference in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - TikTok in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vacherin Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vacherin Ltd.
Don't be shy about reaching out to Vacherin Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Director - TikTok in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vacherin Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vacherin Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
