Restaurant Manager Monday in City of London

Are you passionate about food, drink and service, and do you want to be part of an award-winning hospitality team—and still make it home for dinner? We are looking for a Restaurant Manager to join our team in London.

About the role:

• Overall responsibility for the restaurant which accommodates up to 200 and ensuring an efficient and profitable service is provided whilst maintaining the reputation and service ethos of Vacherin.
• Involved in developing house sales, and able to understand and manage in accordance with finance and budget requirements.
• Responsible for ensuring the service is delivered in line with the client requirements and the Vacherin brand.

Food and Service Development Responsibilities:

• Coordinate the entire operation of the restaurant during scheduled shifts.
• Meet and greet customers and be a presence in the restaurant.
• Advise customers on menu, describing food choices and food style and making suggestions for wine choice and upselling where appropriate.
• Ensure that the client expectations of food and food service are consistently delivered in line with the Vacherin.
• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continually monitor the service and food provided in the restaurant, give feedback to the chefs/service team and ensure the food and service is of the highest quality.

Relationship Management and Customer Service:

• Develop and sustain good working relationships with the client at the relevant site.
• Act as the first point of reference for all customer comments and concerns and take any necessary action.
• Where necessary respond to customer complaints and provide service recovery and follow through.
• Actively gain customer feedback and use the information to improve the food and service offering.

Finance:

• Understand and interpret the relevant financial control systems and use the information to measure performance and achieve all financial targets working with the General Manager where necessary.
• Prepare any necessary reports at the end of each week outlining staff control, food control and sales.
• Prepare, produce and present a monthly financial report for the General Manager detailing financial performance, activity and plans for the restaurant and outlining any necessary action that has been taken.

Managing/Developing a Team:

• Provide effective day-to-day performance management to all Front of House staff at the restaurant.
• Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the relevant department in Vacherin.
• Analyse and plan restaurant sales levels and profitability.
• Utilise contacts and personal profile to attract new business to the restaurant.
• Work to maximise sales at the restaurant through effective upselling and offering of promotions.
• Working with the General Manager, recommend and organise marketing activities, such as promotional events and discount schemes.

Health & Safety:

• To keep up to date with all COSHH and HACCP procedures and methods.

Our Ideal Candidate:

We are ideally looking for candidates with workplace catering experience across retail and hospitality.

What’s in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.