At a Glance
- Tasks: Make a difference by helping families book vaccinations through calls and emails.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Gain valuable experience in healthcare while contributing to community health.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be part of a team that supports children's health and wellbeing.
- Qualifications: Fluent Turkish speaker with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Improve vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
- Work collaboratively to support the team to facilitate smooth continuity of service delivery.
- Assist in the day‑to‑day running of the immunisation programmes for the call centre.
- Handle calls and emails from and to parents/carers booking children for vaccinations within community clinics.
- Coordinate the operation of community clinics in line with company policy and procedures where directed.
- Work towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position and comply with company policies & procedures.
About the Company
Vaccination UK has been commissioned by NHS England since 2015 to provide school‑aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine‑preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.
Turkish-Speaking Call Centre Agent - Haringey&Islington employer: Vaccination UK Ltd
Vaccination UK is an exceptional employer, offering a supportive work culture that prioritises teamwork and collaboration in the vital area of public health. Employees benefit from opportunities for professional growth while contributing to meaningful initiatives that enhance community wellbeing, particularly in the vibrant boroughs of Haringey and Islington. With a commitment to achieving key performance indicators and a focus on delivering high-quality service, working here means being part of a dedicated team making a real difference in children's health.
StudySmarter Expert Advice🤫
We think this is how you could land Turkish-Speaking Call Centre Agent - Haringey&Islington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vaccination UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vaccination UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Turkish-Speaking Call Centre Agent - Haringey&Islington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vaccination UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Vaccination UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vaccination UK Ltd!
How to prepare for a job interview at Vaccination UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
