At a Glance
- Tasks: Make a difference by helping parents book vaccinations through calls and emails.
- Company: Join Vaccination UK, supporting NHS England since 2015.
- Benefits: Enjoy discounts, pension contributions, and 28 days annual leave.
- Other info: Flexible hours with opportunities for teamwork and personal growth.
- Why this job: Be part of a vital health initiative and improve community wellbeing.
- Qualifications: GCSE level education and experience in customer service or call centres.
The predicted salary is between 24960 - 25688 £ per year.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned to provide outbreak response and infant BCG programme in North London.
Job Details
- Contract: Bank – From September to December covering the flu season.
- Working Hours: Monday to Friday, 7:00am – 6:00pm (7.5 hour shift per day).
Benefits
- Pension – 5% employer contribution based on qualified earnings.
- VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card – Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro‑rata).
Job Purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager. This role is office based.
Key Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day‑to‑day running of the immunisation programmes for the call centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Work towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with company policies & procedures.
Experience & Skills
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Familiar with GDPR principles.
- Experience in call centre or customer‑centric roles.
- Experience in a health care setting (desirable).
- Clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (managing call time).
- Must be able to drive and have access to a car.
Equal Opportunities
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Stowmarket employer: Vaccination UK Ltd
Vaccination UK is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a generous pension scheme, discounts through the Blue Light Card, and ample annual leave, employees are encouraged to thrive both personally and professionally while contributing to vital public health initiatives in North London.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Stowmarket
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, and think about how your skills as a Call Centre Agent can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling calls and improve your communication skills, which are key for this role.
✨Tip Number 3
Show your enthusiasm! During interviews, let your passion for helping others shine through. Talk about why you want to work in a health care setting and how you can contribute to improving vaccination uptake.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Vaccination UK. Don’t miss out on this opportunity!
We think you need these skills to ace Call Centre Agent - Vaccination UK in Stowmarket
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any call centre or customer service roles you've had, and don't forget to mention your understanding of informed consent and GDPR principles!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving vaccination uptake and how your background makes you a great fit for the role. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of phone calls and emails, make sure your written application showcases your clear and polite communication style. We want to see that you can convey information effectively and with a positive tone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vaccination UK Ltd
✨Know Your Stuff
Make sure you understand the role of a Call Centre Agent at Vaccination UK. Familiarise yourself with their services, especially around vaccination programmes and informed consent principles. This will show that you're genuinely interested and prepared.
✨Practice Your Communication Skills
Since this role involves handling calls and emails, practice your telephone manner. Try role-playing with a friend to ensure you sound clear and polite. Remember, effective communication is key in customer-centric roles!
✨Show Team Spirit
This position requires collaboration with the team, so be ready to discuss how you've worked well in teams before. Share examples of how you’ve contributed positively in past roles, especially in a call centre or healthcare setting.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like a difficult caller or managing time effectively during busy periods. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
