At a Glance
- Tasks: Make a difference by helping parents book vaccinations through calls and emails.
- Company: Join Vaccination UK, supporting NHS England since 2015.
- Benefits: Enjoy discounts, pension contributions, and 28 days annual leave.
- Other info: Flexible hours with opportunities for teamwork and personal growth.
- Why this job: Be part of a vital health initiative and improve community wellbeing.
- Qualifications: GCSE level education and experience in customer service or call centres.
The predicted salary is between 24960 - 25688 £ per year.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned to provide outbreak response and infant BCG programme in North London.
Job Details
- Contract: Bank – From September to December covering the flu season.
- Working Hours: Monday to Friday, 7:00am – 6:00pm (7.5 hour shift per day).
Benefits
- Pension – 5% employer contribution based on qualified earnings.
- VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card – Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro‑rata).
Job Purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager. This role is office based.
Key Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day‑to‑day running of the immunisation programmes for the call centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Work towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with company policies & procedures.
Experience & Skills
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Familiar with GDPR principles.
- Experience in call centre or customer‑centric roles.
- Experience in a health care setting (desirable).
- Clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (managing call time).
- Must be able to drive and have access to a car.
Equal Opportunities
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Stowmarket employer: Vaccination UK Ltd
Vaccination UK is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a generous pension scheme, discounts through the Blue Light Card, and ample annual leave, employees are encouraged to thrive both personally and professionally while contributing to vital public health initiatives in North London.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Stowmarket
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vaccination UK Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vaccination UK Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Call Centre Agent - Vaccination UK in Stowmarket
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vaccination UK Ltd.
How to prepare for a job interview at Vaccination UK Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vaccination UK Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vaccination UK Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
