At a Glance
- Tasks: Support vaccination efforts by handling calls and coordinating community clinics.
- Company: Join a dedicated team at European LifeCare Group, promoting health and wellbeing.
- Benefits: Enjoy discounts, pension contributions, and 28 days annual leave.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a difference in public health while gaining valuable experience.
- Qualifications: GCSE level education and customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Bank
Working Hours: Monday to Friday 7:00am - 6:00pm (7.5 hour shift per day). From September to December covering our flu season.
Benefits:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
Job Purpose: The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Key Responsibilities:
- Work collaboratively to support the team to facilitate smooth continuity of service delivery.
- Assist in the day-to-day running of the immunisation programmes for the call centre.
- Handle calls and emails from and to parents/carers booking children for vaccinations within community clinics.
- Coordinate the operation of the community clinics in line with company policy and procedures where directed.
- Work towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with company policies & procedures.
Experience / Skills:
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Have familiarity with GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer‑centric roles.
- Experience of working in a healthcare setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Scunthorpe employer: Vaccination UK Ltd
European LifeCare Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a generous pension scheme, discounts through the Blue Light Card, and 28 days of annual leave, employees are encouraged to thrive both personally and professionally while contributing to meaningful healthcare initiatives in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Scunthorpe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the European LifeCare Group. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling calls and ensure you can communicate effectively, just like the job requires.
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've worked collaboratively in previous roles. Highlighting your ability to support a team will resonate well with the responsibilities of this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Call Centre Agent - Vaccination UK in Scunthorpe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in call centre or customer-centric roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving vaccination uptake and how your background makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your written application reflects your clear and polite telephone manner. We love effective communicators, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Vaccination UK Ltd
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Call Centre Agent in the vaccination programme. Familiarise yourself with the key tasks like obtaining informed consent and handling calls from parents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on GDPR and Informed Consent
Since this role involves sensitive information, it's crucial to have a solid grasp of GDPR principles and the concept of informed consent. Be prepared to discuss how you would handle personal data and ensure compliance during your calls. This knowledge will set you apart from other candidates.
✨Show Off Your Communication Skills
As a Call Centre Agent, effective communication is key. Practice speaking clearly and politely, as well as responding to potential questions about your experience. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you come across as approachable and professional.
✨Demonstrate Team Spirit
This position requires collaboration with your team, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you contributed to a positive team environment or helped achieve common goals. This will show that you can fit into their team dynamic.
