At a Glance
- Tasks: Be the friendly face of our clinics, managing patient flow and providing top-notch customer service.
- Company: Join Citydoc Medical, a leading provider of travel clinics and vaccination programmes across Europe.
- Benefits: Enjoy 25 days annual leave, discounts, and a pension with a 5% employer contribution.
- Other info: Flexible shifts available from Monday to Saturday, perfect for students!
- Why this job: Make a real impact in healthcare while working in a supportive and dynamic environment.
- Qualifications: GCSEs in English and Maths with strong communication and IT skills required.
The predicted salary is between 28800 - 43200 £ per year.
Citydoc Medical are part of the European lifecare group.
European LifeCare Group is one of Europe\'s largest independent provider of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK.
Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
Job title: Medical Administrator / Receptionist
Contract: Bank Contract
Working Hours: Monday to Saturday between 8:00am - 20:00pm. (7.5 hour shift)
BENEFITS:
Pension - 5% employer contribution based on qualified earnings.
VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
Blue Light Card - Supermarket & High Street Discounts.
Employee referral scheme.
25 days annual leave.
JOB PURPOSE:
The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.
KEY RESPONSIBILITIES:
- Act as a Receptionist for Clinics.
- Set up reception ready for the clinic and greet and assist patients.
- Deal with transactions and take payments for retail purchases.
- Reconciling the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
- Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
- Maintain high standards of customer care for all travel clinic users at all times.
- Book appointments using the appointments database.
- To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
- Undertake other duties commensurate with the level of this position
- Comply with Company policies & procedures
- GCSE level of education or equivalent with a minimum of grade ‘C’ in both English and Maths.
- Prioritise and manage own workload without supervision.
- Assertive, team player and critical thinker.
- Excellent communication skills – both verbal and written.
- Excellent IT Skills.
- Must be able to drive (Desirable).
- Excellent organisational skills.
#ELCG1 #J-18808-Ljbffr
Medical Administrator / Receptionist - Citydoc Medical in Manchester employer: Vaccination UK Ltd
Citydoc Medical, part of the European LifeCare Group, is an exceptional employer dedicated to making healthcare accessible and safe. With a strong focus on employee well-being, we offer generous benefits including a 5% pension contribution, extensive annual leave, and discounts through the Blue Light Card. Our supportive work culture fosters professional growth and teamwork, making it an ideal environment for those looking to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Administrator / Receptionist - Citydoc Medical in Manchester
✨Tip Number 1
Familiarise yourself with the specific services offered by Citydoc Medical and the European LifeCare Group. Understanding their mission to fight disease and save lives will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Highlight your customer service skills in any conversations or networking opportunities. As a Medical Administrator/Receptionist, you'll be the first point of contact for patients, so showcasing your ability to provide excellent service is crucial.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage your workload. The role requires you to handle multiple tasks efficiently, so having examples ready will show that you're capable of thriving in a busy environment.
✨Tip Number 4
If possible, visit a Citydoc Medical clinic to get a feel for the environment and operations. This hands-on experience can provide valuable insights that you can reference in your discussions, making you stand out as a well-informed candidate.
We think you need these skills to ace Medical Administrator / Receptionist - Citydoc Medical in Manchester
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Medical Administrator / Receptionist position. Understand the key responsibilities and required skills to tailor your application accordingly.
Craft a Tailored CV:Highlight relevant experience in customer service and administration in your CV. Use specific examples that demonstrate your organisational skills and ability to manage workloads effectively.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the mission of Citydoc Medical and provide examples of how you can contribute to their goal of making healthcare accessible.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Vaccination UK Ltd
✨Showcase Your Customer Service Skills
As a Medical Administrator/Receptionist, you'll be the first point of contact for patients. Highlight your previous experience in customer service and how you handle difficult situations with empathy and professionalism.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you prioritise tasks and manage your workload effectively, especially in a busy clinic environment.
✨Familiarise Yourself with Data Protection
Since you'll be handling sensitive patient information, it's crucial to understand data protection laws. Brush up on confidentiality practices and be ready to explain how you would ensure patient data is kept secure.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the clinic's operations, team dynamics, and any specific challenges they face. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
