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- Tasks: Be the friendly face at our clinics, managing patient flow and providing top-notch customer service.
- Company: Join Citydoc Medical, a leading provider of travel clinics and vaccination programmes across Europe.
- Benefits: Enjoy 25 days annual leave, discounts, a pension scheme, and an employee assistance programme.
- Why this job: Make a real impact in healthcare while working in a supportive and dynamic environment.
- Qualifications: GCSEs in English and Maths with strong communication and IT skills required.
- Other info: Flexible working hours from Monday to Saturday, perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
Citydoc Medical are part of the European LifeCare Group, one of Europe's largest independent providers of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Job Details:
- Contract: 37.5 hours per week
- Working Hours: Monday to Saturday between 8:00am - 20:00pm (7.5 hour shift)
Benefits:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 25 days annual leave.
Job Purpose:
The post holder is responsible for being the first point of contact for patients, managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.
Key Responsibilities:
- Act as a Receptionist for Clinics.
- Set up reception ready for the clinic and greet and assist patients.
- Deal with transactions and take payments for retail purchases.
- Reconcile the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
- Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
- Maintain high standards of customer care for all travel clinic users at all times.
- Book appointments using the appointments database.
- Carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Experience/Skills:
- GCSE level of education or equivalent with a minimum of grade 'C' in both English and Maths.
- Prioritise and manage own workload without supervision.
- Assertive, team player and critical thinker.
- Excellent communication skills – both verbal and written.
- Excellent IT Skills.
- Must be able to drive (Desirable).
- Excellent organisational skills.
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Medical Administrator / Receptionist - Citydoc Medical employer: Vaccination UK Ltd.
Contact Detail:
Vaccination UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator / Receptionist - Citydoc Medical
✨Tip Number 1
Familiarise yourself with the services offered by Citydoc Medical and the European LifeCare Group. Understanding their mission to fight disease and save lives will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Highlight your customer service skills in conversations with potential employers. As a Medical Administrator/Receptionist, you'll be the first point of contact for patients, so showcasing your ability to manage patient interactions smoothly is crucial.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. The role requires handling appointments, transactions, and patient records, so being able to articulate your strategies for staying organised will set you apart.
✨Tip Number 4
If you have experience with medical databases or appointment systems, be ready to share specific examples. This will demonstrate your technical proficiency and reassure employers that you can quickly adapt to their systems.
We think you need these skills to ace Medical Administrator / Receptionist - Citydoc Medical
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Medical Administrator / Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work at Citydoc Medical and how your background makes you a suitable candidate. Be sure to address any specific skills mentioned in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves managing patient records and communications.
How to prepare for a job interview at Vaccination UK Ltd.
✨Know the Company
Before your interview, take some time to research Citydoc Medical and the European LifeCare Group. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
As a Medical Administrator / Receptionist, you'll be the first point of contact for patients. Be prepared to discuss your previous customer service experience and how you handle difficult situations. Use specific examples to illustrate your ability to maintain high standards of care.
✨Highlight Organisational Skills
This role requires excellent organisational skills. Be ready to talk about how you prioritise tasks and manage your workload effectively. You might want to share examples of how you've successfully handled multiple responsibilities in a previous job.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the position is the right fit for you.
