At a Glance
- Tasks: Make a difference by helping families book vaccinations through calls and emails.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy discounts, pension contributions, and 28 days annual leave.
- Other info: Flexible working hours with opportunities for personal growth and teamwork.
- Why this job: Be part of a mission to fight disease and save lives in your community.
- Qualifications: GCSE level education and experience in customer service or call centre roles.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Job Details
- Contract: Bank
- Working Hours: Monday to Friday between 7:00am - 6:00pm (7.5 hour shift per day) From September to December covering our flu season.
Benefits
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
Job Purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Key Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Experience/Skills
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in London employer: Vaccination UK Ltd
Vaccination UK is an exceptional employer dedicated to making a meaningful impact on public health through its vaccination programmes. With a supportive work culture that values collaboration and employee well-being, we offer competitive benefits including a generous pension scheme, discounts, and ample annual leave. Our commitment to professional growth ensures that every team member has the opportunity to develop their skills while contributing to our mission of fighting disease and saving lives in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, and think about how you can contribute to their goal of fighting disease and saving lives.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, make sure you're comfortable speaking clearly and politely. Try role-playing with a friend to get used to answering questions and booking appointments.
✨Tip Number 3
Show off your teamwork spirit! During interviews, highlight any experiences where you've worked collaboratively. Vaccination UK values team support, so share examples of how you've contributed to a positive team environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows you're serious about joining the team and makes it easier for us to review your details.
We think you need these skills to ace Call Centre Agent - Vaccination UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience, especially in customer service or healthcare settings, and don’t forget to mention your GCSEs or equivalent qualifications.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving vaccination uptake and how your skills align with our mission at Vaccination UK. Keep it concise but impactful!
Show Off Your Communication Skills:Since this role involves a lot of phone calls and emails, make sure to demonstrate your clear and polite communication style in your application. We want to see that you can convey information effectively and empathetically.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vaccination UK Ltd
✨Know Your Stuff
Familiarise yourself with Vaccination UK's mission and services. Understand the importance of informed consent and GDPR principles, as these are crucial for the role. Being able to discuss these topics confidently will show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since you'll be handling calls and emails, practice your telephone manner. Try role-playing with a friend or family member to simulate the interview environment. Clear and polite communication is key, so make sure you can convey your thoughts effectively.
✨Show Team Spirit
This role requires collaboration, so be prepared to discuss how you've worked in teams before. Share examples of how you contributed to team success and how you handle challenges within a group setting. Highlighting your teamwork skills will resonate well with the interviewers.
✨Time Management is Key
As a Call Centre Agent, managing call times efficiently is essential. Be ready to talk about how you prioritise tasks and manage your time effectively. You could even mention any tools or techniques you use to stay organised, which will demonstrate your ability to meet KPIs.
