At a Glance
- Tasks: Make a difference by helping families book vaccinations through calls and emails.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy discounts, a pension scheme, and 28 days annual leave.
- Other info: Flexible hours, team collaboration, and opportunities for personal growth.
- Why this job: Be part of a vital health initiative and support your community.
- Qualifications: GCSE level education and experience in customer service or call centres.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We also provide outbreak response to vaccine‑preventable disease outbreaks and the infant BCG programme to newborns in North London.
Job Details
- Contract: Bank – from September to December covering our flu season.
- Working Hours: Monday to Friday between 7:00am – 6:00pm (7.5 hour shift per day).
Benefits
- Pension – 5% employer contribution based on qualified earnings.
- VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card – Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro‑rata).
Job Purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager. This role is office based.
Key Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day‑to‑day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinate the operation of the community clinics in line with company policy and procedures where directed.
- Work towards agreed KPIs to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Experience / Skills
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Familiar with GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer‑centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
- Must be able to drive and have access to a car.
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Huntingdon employer: Vaccination UK Ltd
Vaccination UK is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a generous pension scheme, discounts through the Blue Light Card, and ample annual leave, employees are encouraged to thrive both personally and professionally while contributing to vital public health initiatives in North London.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Huntingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, especially how they contribute to public health. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more comfortable handling calls and improve your communication skills, which is key for a Call Centre Agent.
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've worked collaboratively in previous roles. Highlighting your ability to support a team will resonate well with the hiring managers at Vaccination UK.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Call Centre Agent - Vaccination UK in Huntingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience in customer service or healthcare, and don’t forget to mention your GCSEs or equivalent qualifications!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving vaccination uptake and how your skills align with our mission at Vaccination UK.
Show Off Your Communication Skills:Since this role involves a lot of phone calls, make sure to showcase your clear and polite telephone manner in your application. We want to see that you can communicate effectively, both in writing and verbally!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as part of our team!
How to prepare for a job interview at Vaccination UK Ltd
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Call Centre Agent at Vaccination UK. Familiarise yourself with their immunisation programmes and the importance of informed consent. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
Since this role involves handling calls and emails, practice your communication skills. Think about how you would explain vaccination processes to parents or carers. A clear and polite telephone manner is crucial, so consider doing mock calls with a friend to refine your approach.
✨Demonstrate Team Spirit
Vaccination UK values collaboration, so be prepared to discuss how you work well in a team. Share examples from past experiences where you contributed positively to a group effort, especially in a call centre or customer-centric environment. This will highlight your ability to support the team effectively.
✨Familiarise Yourself with GDPR
Understanding GDPR principles is essential for this role. Brush up on what informed consent means and how it applies to handling sensitive information. Being able to discuss these topics during your interview will show that you take data protection seriously and are ready to comply with company policies.
