At a Glance
- Tasks: Make a difference by helping families book vaccinations through calls and emails.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy 28 days annual leave, discounts, and a pension scheme.
- Other info: Flexible working hours with opportunities for personal growth and teamwork.
- Why this job: Be part of a mission to fight disease and save lives in your community.
- Qualifications: GCSE level education and experience in customer service or call centre roles.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Job Details
- Contract: Bank
- Working Hours: Monday to Friday between 7:00am - 6:00pm (7.5 hour shift per day) From September to December covering our flu season.
Benefits
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
Job Purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Key Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Experience/Skills
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Harrow employer: Vaccination UK Ltd
Vaccination UK is an exceptional employer dedicated to making a meaningful impact on public health through its vaccination programmes. With a supportive work culture that values collaboration and employee well-being, staff enjoy benefits such as a generous pension scheme, discounts through the Blue Light Card, and ample annual leave. Located in North London, this role offers the opportunity to contribute to vital health initiatives while developing skills in a dynamic call centre environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Harrow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling calls and ensure you can communicate effectively, just like they expect from a Call Centre Agent.
✨Tip Number 3
Be ready to showcase your skills! During the interview, highlight your experience in customer service and any relevant healthcare knowledge. Share specific examples of how you've handled challenging situations in the past to demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Call Centre Agent - Vaccination UK in Harrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience, especially in customer service or healthcare settings, and don’t forget to mention your GCSEs or equivalent qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about vaccination and how your skills align with our mission at Vaccination UK. Keep it concise but impactful!
Show Off Your Communication Skills:Since this role involves a lot of phone calls, make sure to showcase your clear and polite telephone manner in your application. You can do this by using professional language and formatting in your written documents.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and shows you’re keen on joining our team!
How to prepare for a job interview at Vaccination UK Ltd
✨Know Your Stuff
Make sure you understand the role of a Call Centre Agent at Vaccination UK. Familiarise yourself with their mission and the importance of vaccination. Brush up on informed consent principles and GDPR regulations, as these will likely come up during your interview.
✨Show Off Your Communication Skills
Since this role involves handling calls and emails, practice your telephone manner. Be clear, polite, and concise in your responses. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions.
✨Team Player Vibes
Vaccination UK values collaboration, so be ready to discuss how you work within a team. Think of examples from your past experiences where you contributed positively to a team environment or helped resolve conflicts. This will show that you can support the smooth continuity of service delivery.
✨Time Management is Key
As a Call Centre Agent, managing call time efficiently is crucial. Prepare to talk about how you prioritise tasks and manage your time effectively. You could share specific strategies you've used in previous roles to handle busy periods or high call volumes.
