At a Glance
- Tasks: Support vaccination efforts by handling calls and coordinating community clinics.
- Company: Join a dedicated team at European LifeCare Group, committed to health and equality.
- Benefits: Enjoy 28 days annual leave, pension contributions, and exclusive discounts.
- Other info: Flexible working hours with opportunities for personal growth and teamwork.
- Why this job: Make a difference in public health while gaining valuable experience in a supportive environment.
- Qualifications: GCSE level education, call centre experience, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Bank
Working Hours: Monday to Friday between 7:00am - 6:00pm (7.5 hour shift per day). From September to December covering our flu season.
Benefits:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
Job Purpose: The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Key Responsibilities:
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Experience/Skills:
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Familiar with GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
Equal Opportunities Statement: European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Dover employer: Vaccination UK Ltd
Join European LifeCare Group as a Call Centre Agent and be part of a dedicated team that plays a vital role in enhancing public health through vaccination programmes. With a supportive work culture, competitive benefits including a pension scheme, employee discounts, and generous annual leave, we prioritise your well-being and professional growth. Located in the heart of the community, this role offers meaningful engagement with families while contributing to important health initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Dover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the European LifeCare Group. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling calls and ensure you can communicate effectively, just like the job requires.
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've worked collaboratively in past roles. Highlighting your ability to support a team will resonate well, especially since this role involves working closely with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Call Centre Agent - Vaccination UK in Dover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience, especially in customer service or healthcare settings, and don’t forget to mention your GCSEs or equivalent qualifications!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving vaccination uptake and how your skills align with the job. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since this role involves a lot of calls and emails, make sure your written application showcases your communication skills. Use clear language and a polite tone, just like you would on the phone!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the team!
How to prepare for a job interview at Vaccination UK Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Call Centre Agent in the vaccination programme. Familiarise yourself with the key tasks like obtaining informed consent and handling calls from parents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on GDPR and Informed Consent
Since this role involves sensitive information, it's crucial to have a solid grasp of GDPR principles and the concept of informed consent. Be prepared to discuss how you would handle personal data responsibly and ensure that parents feel comfortable during the booking process.
✨Show Off Your Communication Skills
As a Call Centre Agent, effective communication is key. Practice speaking clearly and politely, as well as listening actively. You might even want to do a mock call with a friend to get comfortable with the format. Highlight any previous experience where you successfully communicated with customers or clients.
✨Demonstrate Team Spirit
This role requires collaboration with your team to ensure smooth service delivery. Think of examples from your past experiences where you worked well in a team setting. Be ready to share how you contribute positively to team dynamics and how you handle challenges together.
