At a Glance
- Tasks: Make a difference by helping families book vaccinations through calls and emails.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy 28 days annual leave, discounts, and a pension scheme.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be part of a vital health initiative and support your community.
- Qualifications: GCSE level education and experience in customer service or call centres.
The predicted salary is between 24000 - 28000 £ per year.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.
Job Details
- Contract: Bank
- Working Hours: Monday to Friday between 7:00am - 6:00pm. (7.5 hour shift per day)
Benefits
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
Job Purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager. This role is office based.
Key Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Experience & Skills
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
- Must be able to drive and have access to a car.
EEO Statement
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Chelmsford employer: Vaccination UK Ltd
Vaccination UK is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as a generous pension scheme, discounts through the Blue Light Card, and 28 days of annual leave, employees are encouraged to thrive both personally and professionally while contributing to vital public health initiatives in North London.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Chelmsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, especially how they contribute to public health. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with handling calls and improve your communication skills, which are key for a Call Centre Agent.
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've worked collaboratively in previous roles. Highlighting your ability to support a team will resonate well with the collaborative nature of the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Call Centre Agent - Vaccination UK in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any call centre or customer service roles you've had, and don't forget to mention your understanding of informed consent and GDPR principles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving vaccination uptake and how your background makes you a great fit for the role. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves handling calls and emails, make sure your written application showcases your clear and polite communication style. Use proper grammar and structure to demonstrate your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team at Vaccination UK!
How to prepare for a job interview at Vaccination UK Ltd
✨Know Your Stuff
Familiarise yourself with Vaccination UK's mission and the role of a Call Centre Agent. Understand the importance of informed consent and how it relates to the vaccination process. This will show your genuine interest in the position and help you answer questions confidently.
✨Practice Your Communication Skills
Since this role involves handling calls and emails, practice speaking clearly and politely. You might want to do mock interviews or role-play scenarios with a friend to get comfortable with common questions and responses. Remember, a clear and friendly telephone manner is key!
✨Brush Up on GDPR Knowledge
Make sure you understand the principles of GDPR, especially how they apply to handling personal information in a call centre environment. Being able to discuss this knowledge during your interview will demonstrate your readiness for the role and your commitment to data protection.
✨Show Team Spirit
This job requires collaboration, so be prepared to discuss examples of how you've worked effectively in a team before. Highlight your ability to support colleagues and contribute positively to team meetings, as this will resonate well with the interviewers.
