At a Glance
- Tasks: Make a difference by helping families book vaccinations through calls and emails.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy 28 days annual leave, discounts, and a pension scheme.
- Other info: Flexible working hours with opportunities for personal growth and teamwork.
- Why this job: Be part of a mission to fight disease and save lives in your community.
- Qualifications: GCSE level education and experience in customer service or call centres.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Job Details
- Contract: Bank
- Working Hours: Monday to Friday between 7:00am - 6:00pm (7.5 hour shift per day) From September to December covering our flu season.
Benefits
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
Job Purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Key Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Experience/Skills
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK employer: Vaccination UK Ltd
Vaccination UK is an exceptional employer dedicated to making a meaningful impact on public health through its vaccination programmes. With a supportive work culture that values collaboration and employee well-being, staff enjoy benefits such as a generous pension scheme, discounts through the Blue Light Card, and ample annual leave. Located in North London, this role offers the opportunity to contribute to vital health initiatives while developing skills in a dynamic call centre environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, especially how they aim to make prevention and treatment accessible. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, polite, and efficient in your communication. The better you sound on the phone, the more confident you'll feel during the real deal!
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Highlight any experiences where you collaborated to achieve a common goal, as this role requires working closely with others to ensure smooth service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Vaccination UK team. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Call Centre Agent - Vaccination UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience, especially in customer service or healthcare settings, and don’t forget to mention your GCSEs or equivalent qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about vaccination and how your skills align with our mission at Vaccination UK. Keep it concise but impactful!
Show Off Your Communication Skills:Since this role involves handling calls and emails, make sure your written application reflects your clear and polite communication style. We want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Vaccination UK Ltd
✨Know Your Stuff
Make sure you understand the role of a Call Centre Agent at Vaccination UK. Familiarise yourself with their mission and the services they provide. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves handling calls and emails, practice your telephone manner. Try role-playing with a friend or family member to get comfortable with common scenarios you might face during the interview. Clear and polite communication is key!
✨Brush Up on GDPR Knowledge
Understanding GDPR principles is crucial for this job. Be prepared to discuss how you would handle sensitive information and ensure informed consent. This shows that you take data protection seriously, which is vital in a healthcare setting.
✨Show Team Spirit
Vaccination UK values teamwork, so be ready to share examples of how you've worked collaboratively in previous roles. Highlight any experiences where you supported your team to achieve goals, as this will demonstrate that you can contribute positively to their service delivery.
