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- Tasks: Make a difference by helping families book vaccinations through calls and emails.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy 25 days annual leave, discounts, and a pension scheme.
- Why this job: Be part of a mission to fight disease and save lives in your community.
- Qualifications: GCSE level education and experience in customer service or call centres.
- Other info: Flexible hours, supportive team environment, and opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
About us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across England and all boroughs of North London. We also provide outbreak response in North London and the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Job details
Job title: Call Centre Agent.
Contract: Bank
Working hours: Monday to Friday between 8:00am – 5:00pm. From September to December covering our flu season.
Benefits
- Pension – 5% employer contribution based on qualified earnings.
- VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card – Supermarket & High Street Discounts.
- Employee referral scheme.
- 25 days annual leave.
Job purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Key responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI\’s to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Experience / skills
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable)
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Seniorit y level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Medical Practices
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Call Center Agent - Vaccination UK employer: Vaccination UK Ltd.
Contact Detail:
Vaccination UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Vaccination UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, and think about how you can contribute to their goal of improving vaccination uptake. This will show them you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try doing mock calls with friends or family. Focus on being clear, polite, and efficient. The better you sound on the phone, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Vaccination UK values collaboration, so highlight any experiences where you’ve helped a team achieve its goals.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Call Center Agent - Vaccination UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call centre or customer service roles. We want to see how your skills align with our mission to improve vaccination uptake!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about healthcare and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since you'll be handling calls and emails, it's crucial to demonstrate your clear and polite communication style. Use examples from past experiences to show us how you excel in this area.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Vaccination UK Ltd.
✨Know Your Stuff
Familiarise yourself with Vaccination UK's mission and the services they provide. Understanding their role in public health will help you answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
Since this role involves handling calls, practice speaking clearly and politely. You might want to do mock calls with a friend to get comfortable with the kind of conversations you'll be having with parents and carers.
✨Show Team Spirit
Emphasise your ability to work collaboratively. Share examples from past experiences where you successfully worked as part of a team, especially in high-pressure situations, as this is crucial for maintaining service delivery.
✨Be GDPR Savvy
Brush up on your knowledge of GDPR principles. Being able to discuss how you would handle sensitive information during calls will demonstrate your understanding of compliance and build trust with the interviewers.
