Tripadvisor is recruiting an AI Quality Lead to own quality assurance for its customer-facing AI systems. The posting sets out two core strands.
Quality framework and testing:
designing and executing QA frameworks, test scripts and evaluation criteria specifically for AI chatbots, automated workflows and agent copilot tools.
Performance monitoring:
continuously auditing and analysing real-time AI conversations and self-service flows to identify intent misclassifications, hallucinations, inaccurate answers and broken customer journeys — then closing the loop back into improvement.
This is one of the clearest examples of how travel operations roles are changing: the skill is evaluating machine output at scale rather than handling contacts directly.
Good fit for:
QA leads, conversation designers or service-operations specialists with hands-on experience evaluating LLM or chatbot performance.
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AI Quality Lead - Tripadvisor, London employer: Vacations Worldwide
At Duffel, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. Our hybrid working model allows for flexibility while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in backend engineering. Join us in shaping the future of travel, where your contributions will directly impact millions of passengers worldwide.
