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For Companies At a Glance
- Tasks: Be the friendly first point of contact for clients, solving tech issues and ensuring smooth experiences.
- Company: Join a supportive tech company that values teamwork and growth.
- Benefits: Competitive salary, training opportunities, and exposure to diverse technologies.
- Why this job: Make a real impact while developing your technical skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive, client-focused mindset are essential.
- Other info: Great opportunity for career growth in a friendly team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
As a 1st Line Helpdesk Analyst, you'll be the first point of contact for clients, providing friendly, efficient, and professional support. You'll handle a high volume of inbound queries via phone and email, supporting legal professionals with day-to-day technical issues related to their Microsoft .NET–based software platform. You'll be responsible for logging, triaging, and resolving common issues at first contact where possible, ensuring a smooth customer experience and escalating more complex problems to the appropriate teams when required.
Key Responsibilities
- Act as the first point of contact for client support queries via phone and email
- Log, categorise, and prioritise support tickets accurately in the helpdesk system
- Resolve common application, user, and environment-related issues at 1st line
- Perform initial troubleshooting and diagnostics to identify root causes
- Escalate unresolved or complex issues to 2nd line or development teams with clear documentation
- Communicate clearly with clients, setting expectations and providing regular updates
- Ensure SLAs are met by managing workloads effectively and following support processes
- Contribute to the knowledge base by documenting known issues and resolutions
Key Requirements
- Strong customer service and communication skills, both written and verbal
- Ability to follow troubleshooting processes and gather accurate technical information
- Good organisational skills with the ability to prioritise tasks effectively
- A proactive, client-focused mindset with attention to detail
- Willingness to learn and develop technical skills in a software support environment
Desirable Skills & Experience
- Previous experience in a 1st Line Helpdesk or Service Desk role
- Basic understanding of Windows desktop environments and common troubleshooting steps
- Awareness of software applications and SaaS-based platforms
- Familiarity with ticketing systems and ITIL-style support workflows
- Exposure to Microsoft technologies (e.g. Windows, SQL basics, .NET applications) is an advantage but not essential
On Offer
- Competitive salary DOE
- A supportive and friendly team environment
- Training and development opportunities
- Exposure to a variety of technologies and real-world client scenarios
- The chance to make a real difference in a growing tech company
Technical 1st Line Helpdesk Analyst (Hybrid) in Oakham employer: VacantC Legal Recruitment
Contact Detail:
VacantC Legal Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical 1st Line Helpdesk Analyst (Hybrid) in Oakham
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a 1st Line Helpdesk Analyst, you'll need to be clear and friendly when talking to clients. Try role-playing with a friend or family member to get comfortable with common support scenarios.
✨Tip Number 3
Be ready to demonstrate your troubleshooting skills during the interview. Brush up on basic technical issues related to Microsoft .NET and think through how you'd approach resolving them. Showing your problem-solving mindset can really impress the hiring team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical 1st Line Helpdesk Analyst (Hybrid) in Oakham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a 1st Line Helpdesk Analyst. Highlight any customer service experience and technical skills, especially related to Microsoft technologies, as this will catch our eye!
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about the role. Mention how your proactive mindset and attention to detail make you a great fit for our team.
Showcase Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at VacantC Legal Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft .NET and common troubleshooting steps. Familiarise yourself with the types of issues legal professionals might face, so you can speak confidently about how you'd handle them.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for clients, practice your communication skills. Think about how you would explain technical issues in simple terms and how to keep clients updated on their queries.
✨Be Organised
Demonstrate your ability to log and prioritise support tickets effectively. You could even prepare examples from past experiences where you managed workloads or resolved issues efficiently to showcase your organisational skills.
✨Ask Questions
Don’t hesitate to ask questions during the interview. It shows your interest in the role and helps you understand the company’s processes better. Inquire about their ticketing system or how they handle escalations to show you're proactive.
