Operations Administrator in King's Lynn, Norfolk

We are seeking a highly organised and proactive Administrator to support the effective delivery of operational, commercial, financial, and logistical activities across the business. This role is responsible for providing comprehensive administrative support for both planned and reactive projects, ensuring smooth day-to-day operations and maintaining high standards of accuracy, compliance, and client service.

The successful candidate will play a key role in coordinating resources, managing documentation, supporting finance and sales processes, and acting as a central point of communication across departments.

• Coordinate and schedule personnel and resources for operational projects and ongoing contracts.
• Support the allocation and management of resources for incoming sales enquiries and project requirements.
• Assist with recruitment administration and maintaining workforce records for site personnel.
• Prepare, issue, and maintain project documentation in line with company procedures and compliance requirements.
• Manage shared operational mailboxes, including filing, tracking correspondence, and carrying out quality assurance checks.
• Coordinate logistics and equipment movements while maintaining accurate equipment and resource records.
• Act as a professional point of contact for clients throughout project delivery.
• Maintain accurate operational records, trackers, and reporting documentation.
• Prepare, create, and issue client invoices for site and reporting work.
• Monitor outstanding payments and issue invoice reminders where required.
• Investigate invoice queries and support dispute resolution processes.
• Assist with cash collection and payment tracking activities.
• Manage the accounts inbox, ensuring all incoming correspondence is actioned and filed appropriately.
• Enter supplier invoices and maintain accurate financial records within company systems.
• Prepare quotations for new and ongoing projects.
• Provide administrative support for sales enquiries and tender submissions.
• Complete supplier registration forms and pre-tender documentation accurately and within deadlines.
• Maintain and update commercial records and documentation.
• Manage the careers inbox and maintain internal databases for field engineers and applicants.
• Produce, format, and update company documentation across departments.
• Maintain registers, trackers, and compliance documentation.
• Support continuous improvement of administrative processes and document control systems.
• Ensure all records are maintained in accordance with company procedures and compliance standards.
• Assist with general office management duties, including maintaining office supply stock levels and coordinating orders where required.
• Support the upkeep and presentation of the office environment, including general housekeeping oversight.
• Assist with proofreading and quality checking of company documentation, reports, and client-facing materials to ensure accuracy and professionalism.
• Provide additional administrative support and carry out other duties as required to meet business needs.

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Highly flexible, adaptable, and able to work effectively within a team.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong attention to detail and ability to work with a high level of accuracy.
• Ability to use initiative and exercise sound judgement.
• Capable of working effectively under pressure and meeting tight deadlines.
• Professional and proactive approach to work.
• Previous administration experience within an operational, logistics, or commercial environment is desirable.