Telephone Sales Executive in Kent

Are you someone who genuinely enjoys picking up the phone, having a great conversation and building relationships? We're looking for an experienced and enthusiastic Telesales Executive to join our growing team, based at our Head Office in Mildenhall. This is a fantastic opportunity for a confident, outgoing and commercially minded person who loves talking to people and knows how to turn a good conversation into a great business opportunity.

You’ll be working alongside a wider team, each with their own areas of responsibility, while taking sole ownership of the telesales function. Your role will be key to re-engaging lapsed customers, increasing sales opportunities and growing revenue across our nationwide client base.

What will you be doing?

• Your main focus will be on developing the relationships we already have and creating new opportunities from our existing client base.
• You’ll be responsible for contacting lapsed and existing clients to re-engage them and identify opportunities to bring their business back.
• Making regular contact with our established client base and introducing relevant new products and services.
• Upselling and increasing customer spend per venue, identifying opportunities that genuinely add value to our clients.
• Building and nurturing long-term relationships with hospitality clients across the UK.
• Following up on warm leads and enquiries and converting opportunities into sales.
• Creating new sales opportunities through proactive telephone contact.
• Maintaining accurate customer records and activity using our CRM system.
• Working collaboratively with colleagues across the wider team to maximise customer opportunities.
• Helping to increase overall income and revenue through excellent customer engagement.
• There will be some cold calling, but this is not a role built around endless cold lists.

The biggest part of the job is having the confidence to pick up the phone, speak to people, build rapport and make things happen.

Who are we looking for?

• We're looking for someone who is not afraid of the phone; in fact, we want someone who enjoys it!
• You’ll ideally be an experienced telesales professional who is naturally outgoing, confident and comfortable speaking to people at all levels.
• You’ll be friendly, outgoing and personable.
• A confident and engaging telephone communicator.
• Experienced in telesales, account management or a similar customer-focused sales role.
• Strong in communication, influencing and negotiation.
• Commercially aware, with an eye for identifying sales opportunities.
• Self-motivated, driven and enthusiastic.
• Organised and able to manage your own workload.
• Confident working independently while being part of a wider team.
• Comfortable working to targets and under pressure.
• Detail-oriented, with excellent attention to detail.
• Enthusiastic and willing to learn.

Most importantly, you’ll have the personality and confidence to pick up the phone, start a conversation and build a relationship.

Why join us?

This is an opportunity to take ownership of an important sales function within an established hospitality business, with plenty of scope to make the role your own. We offer:

• Competitive salary.
• Performance-related bonus.
• Free on-site parking.
• Workplace pension.
• A supportive and collaborative working environment.
• A dynamic and experienced senior management team.
• The opportunity to work with a nationwide hospitality client base.
• A role where your ideas, energy and results can make a real difference.

Ready to make an impact? If you're a natural communicator who loves talking to people, enjoys sales and gets a buzz from turning conversations into opportunities, we'd love to hear from you.