At a Glance
- Tasks: Support our Decants Team by managing customer enquiries and resolving issues efficiently.
- Company: Join A2Dominion, a diverse and inclusive employer committed to making a difference.
- Benefits: Enjoy 25 days holiday, flexible working, and up to £300 for health and lifestyle benefits.
- Other info: We welcome applicants from all backgrounds and guarantee interviews for disabled candidates.
- Why this job: Thrive in a fast-paced role where every day brings new challenges and opportunities.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a proactive attitude.
The predicted salary is between 29250 - 35750 £ per year.
Do you thrive in a fast-paced environment where no two days are the same? Join us as a Service Recovery Assistant and play a key role in supporting our Decants Team, helping to ensure customer enquiries are handled efficiently, cases are progressed effectively and residents receive a responsive, high-quality service. This is a busy and varied role where you'll manage customer enquiries, support case triage, maintain accurate records and work closely with colleagues across the business to help resolve issues quickly and effectively.
You'll be responsible for keeping multiple tasks moving at the same time, responding to changing priorities and supporting the wider team with workload management, reporting and service improvements. We're looking for someone who is organised, proactive and confident working under pressure. You'll need excellent written communication skills, strong attention to detail and the ability to make sound decisions while managing a high volume of work in a customer-focused environment. A Basic DBS check is required for this role.
More About You
- Educated to GCSE level or equivalent in Maths and English (Grades A–C)
- Experience providing a customer-focused administrative service
- Proven track record of delivering excellent customer service
- Strong verbal and written communication skills
- Excellent attention to detail and a proactive approach to problem solving
- Ability to analyse information and draw logical conclusions
- Good working knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Experience using CRM systems would be advantageous
- Ability to manage competing priorities and work effectively under pressure
- Resilient, adaptable and able to work on your own initiative
- Positive attitude with a willingness to learn and develop
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the essential criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. We reserve the right to close early upon appointment of the right candidate.
Service Recovery Assistant in Staines employer: Vacancy Poster (Integration)
A2Dominion is an exceptional employer, offering a meaningful role as a Property Transaction Officer within a supportive and collaborative environment. With a strong focus on employee development, generous benefits including 25 days of holiday, a contributory pension scheme, and a wellbeing allowance, we prioritise the well-being and growth of our staff. Join us in making a positive impact on communities while enjoying a flexible work culture that values diversity and inclusion.
Contact Details:
Vacancy Poster (Integration) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Recovery Assistant in Staines
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vacancy Poster (Integration). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vacancy Poster (Integration) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Recovery Assistant in Staines
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vacancy Poster (Integration):Your cover letter is your chance to shine! Tell us why you want to work at Vacancy Poster (Integration) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vacancy Poster (Integration)!
How to prepare for a job interview at Vacancy Poster (Integration)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
