Location: Staines Hybrid Working: Tuesdays & Thursdays in the office, with the remaining days at home or on-site as required. DBS Level: Standard Driving: Full UK driving licence & own vehicle essential About the Role We are looking for an experienced and driven Disrepair Delivery Manager to lead the delivery of our housing disrepair service. This is a high-profile role responsible for ensuring we meet our legal obligations, improve property standards, reduce disrepair claims, and provide excellent outcomes for residents. Reporting to the Senior Projects Manager, Disrepair & Damp and Mould, you will oversee the end-to-end management of disrepair claims and Alternative Dispute Resolution (ADR) cases, lead a team of surveyors and work closely with operational, legal and contractor partners to deliver timely and effective resolutions. Key Responsibilities Lead the management of all housing disrepair claims from notification through to resolution. Ensure compliance with legal protocols, including the Pre-Action Protocol for Housing Conditions Claims. Act as the key contact for legal representatives, surveyors, contractors and internal stakeholders. Oversee property inspections, repair programmes and contractor performance to ensure works are completed on time and to the required standard. Drive improvements in service delivery through root cause analysis, trend identification and preventative action. Monitor legal, operational and financial risk across the disrepair service. Manage budgets associated with disrepair claims, compensation, legal costs and remedial works. Produce clear and insightful performance reports for senior leadership. Lead, coach and develop a team of surveyors while providing guidance to case coordinators and wider teams. Support the delivery of key legislative and regulatory requirements, including Awaab's Law, HHSRS and health and safety obligations. Build strong relationships with residents, contractors, solicitors and internal teams to resolve complex cases effectively.More About You Educated to GCSE level (or equivalent), including Maths and English, and Level 4 (HNC or equivalent) or above. MRICS accreditation -desirable Experience managing disrepair services, surveying teams, or housing repairs within a social housing environment. Strong knowledge of building construction, property repairs, housing legislation, HHSRS, Awaab's Law, health and safety requirements, and disrepair claim management. Experience managing contractors, service contracts, KPIs, SLAs, and service performance. A strong understanding of legal compliance, risk management, governance, and quality assurance. Excellent analytical skills with the ability to use data and performance information to drive service improvements. Experience producing financial and performance reports for senior stakeholders. Strong leadership, communication, stakeholder management, and influencing skills. A commitment to continuous improvement, using learning from complaints, escalations, and customer feedback to improve services.About Us A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities. Choosing Us Is Easy As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes: 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service. Up to 8% contributory pension A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family Access to a wide range of staff discounts Investment in your learning and development. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at (url removed). We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. Becci Zapala is managing this vacancy – (url removed)
Disrepair Delivery Manager in Staines employer: Vacancy Poster (Integration)
A2Dominion is an exceptional employer, offering a meaningful role as a Property Transaction Officer within a supportive and collaborative environment. With a strong focus on employee development, generous benefits including 25 days of holiday, a contributory pension scheme, and a wellbeing allowance, we prioritise the well-being and growth of our staff. Join us in making a positive impact on communities while enjoying a flexible work culture that values diversity and inclusion.
Contact Details:
Vacancy Poster (Integration) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Delivery Manager in Staines
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Vacancy Poster (Integration), to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Disrepair Delivery Manager at Vacancy Poster (Integration).
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Vacancy Poster (Integration)
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
