Apprentice Customer Service Assistant in Newport

About the apprenticeship

The apprenticeship offers a new adventure for someone who can organise, commit, motivate and deliver customer service our Specsavers visitors love.

Duties

Provide top‑notch advice, a warm welcome, handle orders, process payments and deliver high‑quality products and service.

Pre‑screening, collections and dispensing

While employed as an Apprentice you will work toward a nationally recognised Apprenticeship – Level 2 or 3 Customer Service. This is delivered in‑workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.

Additional information

Before applying please check that you are able to travel to the store location on a daily basis.

Level 2 or 3 Customer Service Framework

Each framework includes a diploma/certificate that demonstrates practical skills, a technical certificate confirming knowledge and understanding, and functional skills in maths and English. You will be assessed throughout the apprenticeship and complete the qualification based on your job role competencies. Assessment is by observation, professional discussion, Q&A and self‑study.

Requirements

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Qualifications

• Has a friendly, positive, hardworking approach to work.
• Is a ‘people person’ who finds it easy to get on everyone and is able to build strong working relationships with the people you work withli>
• Is trustworthy and reliable, as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times.
• Is organised and can remain calm in busy, high‑pressure situations.
• Ensure that all work set by our Apprenticeship provider is completed on time.

Skills

• Has a friendly, positive, hardworking approach to work.
• Is a ‘people person’ who finds it easy to get on everyone and is able to build strong working relationships with the people you work with.
• Is trustworthy and reliable, as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times.
• Is organised and can remain calm in busy, high‑pressure situations.
• Ensure that all work set by our Apprenticeship provider is completed on time.

Welsh language

Welsh spoken skills: No

Welsh written skills: No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training provider

Inspiro Learning

Qualification

Framework – Level 3 Customer Service

Disability confident

Is this employer disability confident: No

What is disability confident?

Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.

Employer details

Specsavers Newport
Specsavers Opticians, 2
Austin Friars
Newport
NP20 1DQ