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- Tasks: Join our team to provide exceptional hospitality and memorable experiences for guests.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people.
- Benefits: Enjoy 10 free hostel stays yearly, discounts, and access to support programmes.
- Why this job: Work in stunning Yorkshire Dales, surrounded by nature and vibrant local culture.
- Qualifications: Customer service experience and teamwork skills are essential; we value all backgrounds.
- Other info: Flexible hours, staff accommodation available, and ongoing training provided.
Seasonal Hospitality Team Member – YHA Malham
Job details
Posting date: 21 July 2025
Salary: £12.21 per hour
Additional salary information:
Additional salary information: 12.21 – 12.21
Hours:
Hours: Full time
Closing date: 18 August 2025
Location:
Hospitality Team MemberYHA Malham – Yorkshire DalesFixed term, flexible contract 25 – 42.5 hours per week£12.21 per hour (applies to all, including those under the age of 21)Staff accommodation is available at a rate of £69.83 per weekAre you looking for a fun and varied job in hospitality? YHA Malham are looking for a Hospitality Team Member to join their team!Located in the stunning Yorkshire Dales, Malham is a beautiful rural village with some of the UK’s best walking routes, the Pennine Way is literally on the doorstep of the hostel. Just 20 minutes walk away is the iconic Malham Cove, a rock climbers paradise, and heading in the opposite direction but just as close is the spectacular waterfall of Gordale Scar. For the brave why not have a wild swim in the waterfall at Janet’s Foss, or simply immerse yourself in nature.Skipton, home to a medieval castle, winner of best UK High Street, and has also been voted the happiest place to live is just 11 miles away. There are large supermarkets, boutique shops, and several cafés & eateries.The Settle – Carlisle line is one of the UK’s most famous scenic rail routes and starts in the small town of Settle 7 miles away.YHA Malham is a busy hostel that welcomes a whole host of guests from school groups, to Pennine Way, and Yorkshire 3 Peak walkers, and DofE and NCS groups to Way of the Roses cyclists, not forgetting those who come to simply kick back, relax and enjoy the surrounding countryside.As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.Why work for YHA?Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:10 nights free hostel stays per year for you and up to 3 friends or familyAccess to YHA’s staff discount and cash back portalFree YHA Membership each yearAccess to support via our Employee Assistance ProgramThere are many more benefits to working for YHA so please visit our YHA Jobs website for more information.What will you be doing as a Hospitality Team Member?We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:Providing great customer service to all our customers, members and guests.Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.What Skills and Experience do you need to be a Hospitality Team Member?Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:Experience of working face to face with customersExperience of working in a team – can help others to achieve a common goalExcellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlinesAbility to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting dutiesKnowledge and understanding of the core purpose of YHA – what YHA does and how we do itFor more information about the role and the skills and experience required, please refer to the job description.At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.Who are YHA?YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.How do you apply?Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.YHA Job Title: Team MemberKeywords: Hospitality Assistant, Team Member, Hospitality Team Member
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Seasonal Hospitality Team Member - YHA Malham employer: Vacancy Filler
Contact Detail:
Vacancy Filler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Malham
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you align your responses during any interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in hospitality settings. Be ready to share specific examples of how you've provided excellent service or handled challenging situations with guests.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you collaborated effectively with others. YHA values a friendly team environment, so showing that you can work well with colleagues is crucial.
✨Tip Number 4
Be prepared to discuss your flexibility and timekeeping abilities. Since the role involves varying shifts, emphasising your punctuality and willingness to adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Malham
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Seasonal Hospitality Team Member position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service and teamwork in your CV. Use specific examples that demonstrate your ability to manage varying pressures and provide excellent hospitality.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the YHA mission. Mention why you want to work at YHA Malham specifically, and how your values align with theirs.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vacancy Filler
✨Know the Company
Before your interview, take some time to research YHA and its mission. Understanding their commitment to providing exceptional hospitality and enriching lives will help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Hospitality Team Member, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. This will demonstrate your ability to handle guest interactions.
✨Be Ready for Teamwork Questions
YHA values teamwork, so expect questions about how you work with others. Think of specific instances where you collaborated successfully with colleagues to achieve a common goal, and be ready to share those stories.
✨Demonstrate Flexibility and Time Management
The role requires flexibility in shifts and managing varying workloads. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially during busy periods.
