Hospitality Team Member - YHA London Thameside

Hospitality Team Member – YHA London Thameside

YHA London Thameside are looking to hire a Hospitality Team Member for minimum 25 hours per week!Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA, we believe in valuing our team members and ensuring they have access to great perks: Competitive hourly rate: We offer a pay of £12.21 per hour plus £1.20 per hour Local Living Allowance, for a flexible contract (minimum 25 hours)Exclusive benefits: Enjoy access to YHA\’s staff discount and cashback portal, allowing you to save on your everyday purchases.Free YHA Membership: Receive a complimentary YHA Membership each year.Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.There\’s a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.Become a Vital Part of Our Inclusive Team at YHA – Your Journey Starts HereAt YHA, we believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team.The Role: Your Key ContributionsAs a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.What will you be doing as a Hospitality Team Member?We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:Providing great customer service to all our customers, members and guests.Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.What Skills and Experience do you need to be a Hospitality Team Member?Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:Experience of working face to face with customersExperience of working in a team – can help others to achieve a common goalExcellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlinesAbility to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting dutiesKnowledge and understanding of the core purpose of YHA – what YHA does and how we do itFor more information about the role and the skills and experience required, please refer to the job description.At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.Who are YHA?YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.How do you apply?Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.YHA Job Title: Team MemberKeywords: Hospitality Assistant, Team Member, Hospitality Team Member

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