Head of Membership The Arts Club Dubai

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners. It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield. A lifestyle for our members. The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

POSITION PURPOSE

We are seeking a dynamic and experienced Head of Membership to lead and represent The Arts Club. The successful candidate will act as the primary contact for the Members, focusing on meeting, greeting, and assisting them. As a Head of Membership, you will embody the essence of luxury and represent the club with poise and professionalism. This role requires an outgoing personality with a passion for hospitality and people.

JOB DETAILS

• Assist with identifying and cultivating new members, including ideating and executing initiatives to attract new members who fit the club’s ethos.
• Member initiatives for existing members to ensure satisfaction and utilization of the club.
• Ensure all phone and email communication between applicants and members, and the membership team are dealt with in a professional and appropriate manner.
• Act as the primary contact for members beyond the day-to-day administration as carried out by the membership team.
• Organize and host exclusive lunches, dinners, and events for members, as well as prominent figures in the community.
• Attend external events related to hospitality, luxury and fashion, representing The Arts Club.
• Attend monthly election meetings and present the membership applications in a clear and helpful manner, so informed decisions can be made.
• Ensure all relevant information pertaining to membership renewals, new member payments etc. are given to the finance department in a timely manner for processing.
• Meet current and prospect members in the Club, or a specified location, to give tours and assist with membership enquiries.
• Attend member events, as and when required.
• Provide and analyze reports on a variety of matters relating to membership upon request, providing weekly and monthly reports on membership trends to present to Group CEO & Chairman.
• Contribute to the production of membership forecasts and budgets, as well as hit targets relating to new members and renewals.
• Take active part as Hiring Manager in selection and recruitment of colleagues for positions in the respective area of responsibility and assure diversification in the workforce maintaining brand fit and complying with the company selection process.

The Ideal Candidate Will Have

• Bachelor’s degree in business, Marketing, Hospitality Management, or a related field.
• Minimum of 5 years of management experience in luxury, fashion or preferably in a private club.
• Proven track record of developing and executing successful engagement strategies.
• Strong interpersonal and relationship-building skills.
• Excellent communication and presentation skills.
• Outgoing personality with the ability to connect with people from diverse backgrounds.
• Ability to build and maintain strong relationships with members and stakeholders.
• Passion for delivering exceptional service and creating memorable experiences.