At a Glance
- Tasks: Welcome artists and visitors, ensuring a safe and organised environment.
- Company: Sadler's Wells, a leading creative organisation dedicated to dance.
- Benefits: Employee assistance, complimentary tickets, enhanced holiday, and family leave.
- Other info: Encouraging diverse applications and offering interviews for disabled candidates.
- Why this job: Join a supportive team and help create an inclusive atmosphere for all.
- Qualifications: Excellent customer service skills and ability to multitask in a busy setting.
The predicted salary is between 11.7 - 14.3 £ per hour.
Sadler's Wells is a world-leading creative organisation dedicated to dance in all its forms. Our mission is to make and share dance that inspires us all. At Sadler’s Wells everyone is welcome. As a Stage Door Keeper (Part Time, 20 hours), you'll play a vital role in ensuring artists, visitors, companies and colleagues feel welcomed, supported and informed from the moment they arrive.
Working across our venues, and primarily at Sadler's Wells East, you'll combine excellent customer service with a strong focus on safety, security and organisation. Whether you're greeting a visiting artist, helping a member of the public, coordinating deliveries or supporting colleagues behind the scenes, you'll be an important part of creating a welcoming and inclusive environment where everyone can thrive.
You will have the following skills and experience:
- Excellent customer service and interpersonal skills, with the ability to provide a warm, professional and inclusive welcome to a wide range of visitors.
- Previous experience of operating a switchboard or working on a reception.
- Good organisational skills with the ability to manage multiple tasks and priorities in a busy environment.
- Understanding of the importance of safety, security, confidentiality and safeguarding in a public-facing environment.
You must also currently hold the right to work in the UK. We’re a supportive and hardworking team, dedicated to delivering an excellent service.
Sadler’s Wells benefits include:
- Employee Assistance Programme.
- Complementary tickets and discounts.
- Enhanced holiday and time off in lieu policy.
- Additional pay for parental and family leave subject to eligibility.
This vacancy will close at 23:59 pm GMT on Thursday 19 November 2026. Applications for this role will be considered as they are received. We reserve the right to close this vacancy once a suitable candidate has been appointed, which may be before the advertised closing date.
We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a Disability Confident Committed employer, we offer an interview to disabled candidates who choose to apply under the Disability Confident scheme and meet the minimum criteria for the role.
Sadler’s Wells is a PiPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment.
Stage Door Keeper (Part Time) employer: Vacancies - Sadler's Wells
Sadler's Wells is an exceptional employer that champions creativity and innovation in the arts, offering a vibrant work culture where collaboration thrives. With a focus on employee growth, you will have access to unique opportunities to develop your skills while contributing to engaging digital content that reaches global audiences. Located in the heart of London, you will be part of a dynamic team dedicated to pushing the boundaries of dance and digital media.
Contact Details:
Vacancies - Sadler's Wells Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Stage Door Keeper (Part Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vacancies - Sadler's Wells and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vacancies - Sadler's Wells and let us see your personality shine through!
We think you need these skills to ace Stage Door Keeper (Part Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vacancies - Sadler's Wells.
Get Familiar with Our Brand:Before applying, take some time to learn about Vacancies - Sadler's Wells and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vacancies - Sadler's Wells
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vacancies - Sadler's Wells.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vacancies - Sadler's Wells will surely appreciate.
