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- Tasks: Lead a team in validating and supporting cutting-edge VA Tech systems.
- Company: Join a dynamic company focused on innovation in technical support and customer satisfaction.
- Benefits: Enjoy company events, a pension plan, and convenient on-site parking.
- Why this job: Be part of a collaborative culture that values continuous learning and professional growth.
- Qualifications: Degree in electrical discipline or equivalent experience; hands-on problem-solving skills required.
- Other info: Opportunity to travel worldwide and represent the company at a high standard.
The predicted salary is between 42000 - 84000 £ per year.
*MANAGER: TECHNICAL SUPPORT* JOB PURPOSE: Working within the Test & Validation / Customer Support department to manage technical personnel in the validation and support of VA Tech systems. *Reporting to Director: Manufacturing & Customer Support* DUTIES & RESPONSIBILITIES: Management • Technical management and planning of installations and service contracts • Attend customer and business reviews and meetings • Review of technician’s post customer visits, providing feedback to Operations teams • Management of technician Health and Safety requirements. • Develop monthly Business Operations Review (BOR) presentation • Recruitment of personnel per department budget. • Management of individuals’ performance. Conduct disciplinary measures as necessary. Team Development • In-house training and development of junior Test & Validation, Manufacturing, and Field Service technicians. Customer Support • Remote customer support – fault finding and diagnostics • Onsite investigations and rectification. • Development of customer training programs Technical • Development of following: • Robot program • PLC software • Fieldbus protocols • Commissioning of VA systems and equipment, including: • System software commissioning • System fault finding and diagnostics • Fault rectification • Conducting system wide Test and Inspection • Set-up of in-house system software and industrial PC’s • Conduct customer training • Writing technical procedures, plans and training modules. ESSENTIAL SKILLS & EXPERIENCE: • Hands on approach to problem solving • Experience with Studio 5000 and SIMATIC PLC Systems • Experience in the following languages VB.Net, ADO.Net & SQL advantageous. • Ability to read and understand mechanical and electrical technical drawings. • Proven experience in a technical environment. • Experience in automation industry. QUALIFICATIONS: • Degree or technically qualified to BEng / HNC in an electrical discipline or equivalent work experience. • 18th Edition Wiring Regulations (optional). KEY ATTRIBUTES: • Ability to travel worldwide to customer sites • Professional manner with good communication skills. Able to represent the company to a high standard • Self-driven for progressive and continued learning and development. • Full, clean driving license & Passport Job Types: Full-time, Permanent Pay: £50,000.00-£60,000.00 per year Benefits: * Company events * Company pension * On-site parking Schedule: * Monday to Friday Work Location: In person Reference ID: Technical Manager
Technical Manager employer: VA Technology Ltd
Contact Detail:
VA Technology Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager
✨Tip Number 1
Familiarize yourself with the specific technical systems mentioned in the job description, such as VA Tech systems and PLC software like Studio 5000 and SIMATIC. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in managing technical teams or projects. Be prepared to discuss specific examples of how you've successfully led teams, handled performance management, or conducted training sessions.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss challenging situations you've faced in a technical environment. Think about how you approached these challenges and what the outcomes were, as this aligns with the hands-on approach they are looking for.
✨Tip Number 4
Since the role requires travel to customer sites, be ready to express your flexibility and willingness to travel. Mention any past experiences where you successfully managed remote support or onsite investigations, as this will highlight your capability in customer support.
We think you need these skills to ace Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical management, customer support, and automation. Emphasize your hands-on problem-solving skills and familiarity with PLC systems like Studio 5000 and SIMATIC.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities listed. Mention specific experiences that demonstrate your ability to manage teams and develop training programs.
Showcase Technical Skills: Clearly outline your technical skills, especially in programming languages such as VB.Net, ADO.Net, and SQL. Include examples of how you've applied these skills in previous roles.
Highlight Communication Abilities: Since the role requires good communication skills, provide examples of how you've effectively communicated with customers or team members in past positions. This could include leading meetings or conducting training sessions.
How to prepare for a job interview at VA Technology Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Studio 5000 and SIMATIC PLC Systems. Highlight specific projects where you successfully implemented solutions, as this will demonstrate your technical management capabilities.
✨Demonstrate Leadership Skills
Since the role involves managing technical personnel, share examples of how you've led teams in the past. Discuss your approach to team development and how you handle performance management and disciplinary measures.
✨Prepare for Customer Interaction Scenarios
Expect questions about customer support situations. Prepare to discuss how you would handle fault finding and diagnostics, both remotely and onsite, and how you would develop effective customer training programs.
✨Communicate Your Problem-Solving Approach
Articulate your hands-on approach to problem-solving. Provide examples of complex issues you've resolved in a technical environment, emphasizing your ability to read and understand mechanical and electrical technical drawings.
