Manager - Technical Support

Working within the Test & Validation / Customer Support department to manage technical personnel in the validation and support of VA Tech systems.

Reporting to Director: Manufacturing & Customer Support

DUTIES & RESPONSIBILITIES: Management

• Technical management and planning of installations and service contracts

• Attend customer and business reviews and meetings

• Review of technician’s post customer visits, providing feedback to Operations teams

• Management of technician Health and Safety requirements.

• Develop monthly Business Operations Review (BOR) presentation

• Recruitment of personnel per department budget.

• Management of individuals’ performance. Conduct disciplinary measures as necessary.

Team Development

• In-house training and development of junior Test & Validation, Manufacturing, and Field Service technicians.

Customer Support

• Remote customer support – fault finding and diagnostics

• Onsite investigations and rectification.

• Development of customer training programs

Technical

• Development of following:

• Robot program

• PLC software

• Fieldbus protocols

• Commissioning of VA systems and equipment, including:

• System software commissioning

• System fault finding and diagnostics

• Fault rectification

• Conducting system wide Test and Inspection

• Set-up of in-house system software and industrial PC’s

• Conduct customer training

• Writing technical procedures, plans and training modules.

• Hands on approach to problem solving

• Experience with Studio 5000 and SIMATIC PLC Systems

• Experience in the following languages VB.Net, ADO.Net & SQL advantageous.

• Ability to read and understand mechanical and electrical technical drawings.

• Proven experience in a technical environment.

• Experience in automation industry.

QUALIFICATIONS:

• Degree or technically qualified to BEng / HNC in an electrical discipline or

equivalent work experience.

• 18th Edition Wiring Regulations (optional).

KEY ATTRIBUTES:

• Ability to travel worldwide to customer sites

• Professional manner with good communication skills. Able to represent the company to a high standard

• Self-driven for progressive and continued learning and development.

• Full, clean driving license & Passport

VA Technology Ltd

V A Technology Ltd, Telford TF3 3BJ

Full-time