At a Glance
- Tasks: Coordinate engineers and support customers to ensure smooth operations.
- Company: Fast-paced, customer-focused team in Liverpool.
- Benefits: Opportunity for skill development and strong professional relationships.
- Other info: Dynamic environment with potential for travel and weekend work.
- Why this job: Be at the heart of operations and make a real impact.
- Qualifications: Experience in coordination or administration with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Support Services Co-Ordinator in Liverpool | Full-Time
Join a fast-paced, customer-focused operations team. We’re looking for an organised, proactive Support Services Co-Ordinator to join our clients team in Liverpool. This is a key role at the heart of our clients operations, coordinating engineers, supporting customers, and ensuring work is delivered smoothly and professionally from start to finish. If you thrive in a busy environment, enjoy problem-solving, and take pride in delivering great service, this could be the role for you.
What you’ll be doing:
- Act as the central point of coordination between customers, engineers, and internal teams, ensuring everything runs efficiently.
- Manage customer accounts and act as a key point of contact, receiving and coordinating job requests via phone and email.
- Responsible for scheduling and allocating Field Service Engineers, while keeping customers updated with real-time information and expected times of arrival.
- Log jobs, track progress, and maintain accurate records using systems such as Joblogic.
- Process job sheets, support costing and invoicing activities, and respond to customer and supplier queries in a professional and timely manner.
- Ensure purchase orders are obtained and approved before work begins, as well as maintaining job records for invoicing.
What we’re looking for:
- Someone who can confidently balance organisation, communication, and attention to detail in a busy operational environment.
- Previous experience in a coordination, administration, or service support role.
- Strong organisational and time management skills.
- Comfortable communicating with customers and internal teams, both verbally and in writing.
- Capable of prioritising multiple tasks while working under pressure.
- A proactive mindset, with the ability to work independently and take ownership of responsibilities.
- Experience working with engineers or field-based teams, familiarity with KPI-driven service environments, and knowledge of job management systems such as Joblogic would be advantageous.
What you’ll bring:
- A solutions-focused mindset, strong relationship-building skills, and the confidence to operate both independently and as part of a team.
- Pride in delivering high standards of service and a commitment to continuous improvement.
Additional responsibilities:
- Provide support across the administration team during periods of absence.
- Attend training and development reviews.
- Maintain high standards of compliance, including health and safety responsibilities.
- Occasional travel to other sites within the UK or internationally, as well as some weekend working depending on business needs.
Why join us?
You will be joining a collaborative and supportive team where your work has a real impact. This role offers the opportunity to develop your skills, build strong professional relationships, and play a key part in delivering excellent service in a dynamic and fast-moving environment.
Ready to apply? If you are organised, customer-focused, and enjoy being at the centre of operations, we would love to hear from you.
Administrator / Service Coordinator employer: VA Recruitment
At VA Recruitment, we pride ourselves on being an excellent employer that values innovation and employee development. Our collaborative work culture fosters growth through hands-on training and opportunities to lead initiatives in the Belting division, all while ensuring a safe and supportive environment for our team. Located in a vibrant area, we offer competitive benefits and a commitment to excellence that makes working with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to coordination and customer service. Role-play with a friend or use online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed multiple tasks or projects in the past, and be ready to discuss how you handle pressure and prioritise effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Administrator / Service Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in coordination and administration. Use keywords from the job description to show that you understand what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of communication, give examples in your application of how you've effectively communicated with customers and teams in the past. We want to see your ability to convey information clearly!
Highlight Your Organisational Skills:Demonstrate your organisational prowess by mentioning specific tools or methods you've used to manage tasks and schedules. This will help us see how you can keep everything running smoothly in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at VA Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, such as coordinating engineers and managing customer accounts. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Communicate Clearly and Confidently
Effective communication is crucial in this position. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to role-play common scenarios, like responding to customer queries or coordinating with engineers, to showcase your communication skills.
✨Demonstrate a Solutions-Focused Mindset
During the interview, highlight your problem-solving abilities. Share specific examples of challenges you've faced in previous roles and how you approached them. This will show that you can think on your feet and are committed to delivering excellent service.
