Floor Assistant, V&A East Storehouse

Salary £13.85 per hour. Location: Queen Elizabeth Olympic Park, Stratford, London.

This is an opportunity for an enthusiastic, communicative and reliable applicant to join the team of Front of House Assistants and help make V&A East’s vision a reality. V&A East Storehouse is a radical reimagining of the museum archive. The V&A’s collections are made accessible through immersive interactive experiences, and the building is also home to the David Bowie Centre for Performing Arts.

The team of Front of House Assistants play a key role in maintaining the highest standards of visitor experience and safety across the building. They understand the V&A’s core values and ensure that our visitors and diverse audiences feel welcome and engaged. They play a key role in defining how V&A East establishes and continues to build its identity as a leading cultural hub.

V&A East seeks to provide a holistic welcome for our visitors, and as such this role is focused on both visitor experience and daytime front of house security awareness. We will provide excellent opportunities for training and experience as it is important for us to provide you with a career‑enhancing skillset. We are looking for forward‑thinking, proactive and solution‑focused colleagues. We are looking for applications from those living in, or with significant lived experience of, our surroundings boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest).

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK’s national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Our Mission is to be recognised as the world’s leading museum of art, design and performance, and to enrich people’s lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.

Strategic Objectives

• To create a world class visitor and learning experience across all V&A sites and collections.
• Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
• Expand the V&A's international reach, reputation and impact.
• Operate with financial and organisational initiative and efficiency.
• Showcase the best of digital design and deliver an outstanding digital experience.
• Diversify and increase private and commercial funding sources.

Benefits

• Generous pension scheme
• 29 days plus bank holidays
• Flexible working
• Tickets to V&A exhibitions
• Subsidised staff canteen
• 25% discount in V&A shops
• Give as you earn scheme
• Bicycle loan
• Interest‑free season ticket
• Interest‑free rental deposit loan
• Free safety checks and small repairs to your bike with Doctor Bike
• Wide range of training and professional development opportunities
• Employee Assistance Programme
• Staff diversity networks

ED&I at The V&A

We are committed to Equality, Diversity and Inclusion (EDI) for all and strive to go above and beyond the Equality Act 2010. We are a Disability Confident Employer Level 2. We offer guaranteed interviews for disabled applicants who meet essential criteria. We provide an inclusive and accessible recruitment process. We make reasonable adjustments during the recruitment process. We support employees and adjustments during employment.

Documents Job Descriptions are currently uploaded as PDF’s; if for any reason you require the documents in Word Format, please email careers@vam.ac.uk with your request.