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- Tasks: Engage visitors and maintain safety standards at the V&A East Museum.
- Company: Join the world’s leading museum of art and design.
- Benefits: Generous pension, flexible working, discounts, and professional development opportunities.
- Why this job: Be part of a vibrant team shaping a new cultural hub in London.
- Qualifications: Enthusiastic, proactive, and great at teamwork; local experience preferred.
- Other info: Exciting opportunity to contribute to a world-class visitor experience.
The predicted salary is between 11 - 16 £ per hour.
We are looking for enthusiastic, communicative and reliable Floor Assistants to help make V&A East’s vision a reality. The museum will open on 18 April 2026 and the Floor Assistants will play a key role in maintaining the highest standards of visitor experience and safety across the building, ensuring visitors and diverse audiences feel welcome and engaged, championing V&A East’s values.
Responsibilities
- Maintain visitor experience and safety standards across all areas of the museum.
- Welcome and engage visitors, ensuring a warm and inclusive atmosphere.
- Support the development of the museum’s identity as a leading cultural hub.
- Assist with retail spaces and provide front-of-house security awareness during daytime.
Required Experience / Qualifications
- Preferred candidates are living in or have significant lived experience of the surrounding boroughs of Hackney, Newham, Tower Hamlets or Waltham Forest.
- Forward-thinking, proactive and solution-focused teamwork skills are essential.
The V&A
The V&A is the world’s leading museum of art and design, holding a permanent collection of over 2.8 million objects. It aims to be recognised as the world's leading museum of art, design and performance, enriching people’s lives through research, knowledge and enjoyment of the designed world.
Strategic Objectives
- Create a world-class visitor and learning experience across all V&A sites.
- Focus and deepen the relevance of collections to the UK creative and knowledge economy.
- Expand the V&A's international reach, reputation and impact.
- Operate with financial and organisational initiative and efficiency.
- Showcase the best of digital design and deliver an outstanding digital experience.
- Diversify and increase private and commercial funding sources.
Benefits
- Generous pension scheme
- 29 days plus bank holidays
- Flexible working
- Tickets to V&A exhibitions
- Subsidised staff canteen
- 25% discount in V&A shops
- Give as you earn scheme
- Bicycle loan
- Interest-free season ticket
- Interest-free rental deposit loan
- Free safety checks and small repairs to your bike with Doctor Bike
- Wide range of training and professional development opportunities
- Employee Assistance Programme
Equality, Diversity & Inclusion
We are a disability confident employer level 2 and commit to providing inclusive recruitment and reasonable adjustments for applicants with disabilities.
Floor Assistant, V&A East Museum employer: V&A Museum of Childhood
Contact Detail:
V&A Museum of Childhood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Assistant, V&A East Museum
✨Tip Number 1
Get to know the V&A East Museum and its values. Research their mission and vision so you can speak confidently about how you align with their goals during interviews. This shows you're genuinely interested and ready to contribute!
✨Tip Number 2
Practice your communication skills! As a Floor Assistant, you'll be engaging with diverse visitors. Role-play scenarios with friends or family to boost your confidence in welcoming and assisting guests.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it could lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from the source. Don’t miss out!
We think you need these skills to ace Floor Assistant, V&A East Museum
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see how excited you are about being a Floor Assistant at V&A East and how you can contribute to creating a welcoming atmosphere for our visitors.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the responsibilities of the role. Whether it's customer service or teamwork, we want to know how your background makes you a great fit for us!
Be Personable: Remember, we’re looking for communicative and friendly individuals. Use a warm tone in your application to reflect the inclusive atmosphere we aim to create at V&A East. Let your personality come through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at V&A East.
How to prepare for a job interview at V&A Museum of Childhood
✨Know the Museum's Vision
Before your interview, take some time to research V&A East and its mission. Understand their vision for becoming a leading cultural hub and think about how you can contribute to that. This will show your enthusiasm and alignment with their goals.
✨Showcase Your Communication Skills
As a Floor Assistant, engaging with visitors is key. Prepare examples of how you've successfully communicated in previous roles or experiences. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of situations where you've had to solve problems on the spot, especially in a customer service context. Be ready to share these examples, as the museum values proactive and solution-focused teamwork skills. Highlighting your ability to handle challenges will set you apart.
✨Emphasise Local Knowledge
If you live in or have experience with the surrounding boroughs, make sure to mention it! This local insight can be a significant advantage, as it shows your connection to the community and understanding of the diverse audiences the museum aims to engage.