At a Glance
- Tasks: Provide excellent visitor care and support across various front-of-house functions.
- Company: Join the V&A East team at a leading cultural hub in London.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and discounts.
- Other info: Opportunities for training and professional development in a dynamic environment.
- Why this job: Be part of a vibrant community and enhance visitor experiences at a renowned museum.
- Qualifications: Strong communication skills and a passion for visitor interaction are essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
Salary £13.85 per hour
Location: Queen Elizabeth Olympic Park, Stratford, London
Fixed Term Contract, Full Time vacancy that will close in 12 days at 23:59 BST.
We are looking for enthusiastic, communicative and reliable Floor Assistants to join our Front of House team at V&A East.
About the Role
Floor Assistants work across all front‑of‑house functions, including gallery spaces, retail, public programming, membership, ticketing and events. They maintain an excellent standard of visitor care and safety, ensuring all visitors feel welcome, comfortable and included at our sites. Floor Assistants champion V&A East’s values and represent the organisation as it establishes itself as a leading cultural hub. They focus on upholding the high standards of the visitor experience and visitor safety, and provide opportunities for training and professional development. Working hours are Monday‑Sunday, 8:00‑22:00. Weekend and evening work is required. Overtime opportunities may be available.
Responsibilities
- Provide visitor care and safety in gallery spaces, retail, public programmes, membership, ticketing and events.
- Support the welcoming of visitors, including providing guidance and enhancing overall experience.
- Assist with promotion of exhibitions, displays and retail items.
- Work closely with café operators and support retail pop‑up shop.
- Collaborate with the wider Operations & Commercial team to deliver a successful visitor welcome.
- Help build V&A East for and by the local communities of Hackney, Newham, Tower Hamlets and Waltham Forest.
Qualifications & Attributes
- Proactive self‑starter, capable of problem‑solving and working independently.
- Effective collaborator within a team.
- Strong communication skills and enthusiasm for visitor interaction.
- Experience working with customers or visitors, including university, voluntary, paid or unpaid roles, is desirable.
- Residency or significant lived experience in Hackney, Newham, Tower Hamlets or Waltham Forest (preferred).
Benefits
- Generous pension scheme
- 29 days plus bank holidays
- Flexible working
- Tickets to V&A exhibitions
- Subsidised staff canteen
- 25% discount in V&A shops
- Give as you earn scheme
- Bicycle loan
- Interest‑free season ticket
- Interest‑free rental deposit loan
- Free safety checks and small repairs to your bike with Doctor Bike
- Wide range of training and professional development opportunities
- Employee Assistance Programme
- Staff diversity networks
Equality, Diversity & Inclusion (EDI)
- Disability Confident Employer Level 2 – guaranteed interviews for suitable applicants with disabilities.
- Inclusive and accessible recruitment process.
- Reasonable adjustments available during recruitment to allow disabled applicants to demonstrate suitability.
- Support for employees with adjustments during employment.
Floor Assistant employer: V&A Museum of Childhood
V&A East is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and professional growth. Located in the heart of Queen Elizabeth Olympic Park, our Floor Assistants play a crucial role in enhancing visitor experiences while benefiting from generous perks such as a robust pension scheme, flexible working hours, and extensive training opportunities. Join us in building a leading cultural hub that values community engagement and employee well-being.
Contact Details:
V&A Museum of Childhood Recruitment Team
