Medical Support Assistant

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Summary: The Medical Support Assistant (MSA) coordinates administrative and team support in a wide variety of basic administrative functions. Incumbents would serve as a MSA for the Health Administrative Service Line at the Department of Veterans Affairs, VA Central Western Massachusetts Healthcare System.

Duties: The purpose of this position is to serve as a MSA and provide support for a wide range of assignments that include administrative support to increase scheduling and communication integrity across all services. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting). It is expected that entry level MSAs receive guidance from more experienced staff members and require frequent and direct supervision. The incumbent is considered the team's authority on clerical and administrative issues and will keep them informed of regulations, policies, procedures regarding eligibility and benefits, clinic management, statistical and data collection and customer service.

• Assisting with admission, discharges, and transfers in and out of assigned units.
• Updating the Bed Management System and per VA directives.
• Communicating with Veterans, their families, and other departments to expedite patient care and movement.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Providing float coverage to assist other units as needed.
• Communicating with the Nurse on Duty (NOD) to ensure time and leave sheets are updated and available to timekeepers.
• Scanning and patient chart updates.
• Demonstrates excellent customer service and communication skills.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics.
• Review and documents medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines.
• The work requires the ability to work in a busy environment, multi-task, ensure compliance, as well as process and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments or their status on the waiting list.
• Other duties as assigned.

Work Schedule: 40 Hours a week, Monday - Friday, 0730 am-4:00 pm, EST.

Requirements: You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process.

Qualifications: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. Or Education: One year above high school (Transcripts required); Or Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable (Transcripts required).

Physical Requirements: Medical Support Assistant functions require use of a computer and telephone. This requires use of fingers or speech recognition. Hearing required (aid permitted).

Additional Information: This job opportunity announcement may be used to fill additional vacancies. VA encourages persons with disabilities to apply.