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- Tasks: Lead a team of Account Managers to drive revenue growth and customer retention.
- Company: V7 is an innovative AI company transforming knowledge work with cutting-edge technology.
- Benefits: Enjoy equity options, private healthcare, generous holiday, and a £800 learning budget.
- Why this job: Join a top-ranked B2B company and shape the future of AI in Fortune 500 firms.
- Qualifications: 7+ years in SaaS Account Management, with proven leadership and strategic thinking skills.
- Other info: Experience hybrid working, retreats in stunning locations, and opportunities for international conferences.
The predicted salary is between 43200 - 72000 £ per year.
V7 turns human knowledge into trustworthy AI, powering products that solve our hardest problems. Our platform lets customers build no-code AI workflows that solve knowledge work with V7 Go, and leverage expert humans to improve frontier AI model knowledge with V7 Darwin. V7 was recently ranked No 1 in Sifted’s top B2B companies for 2024 and raised a $33m Series A including the AI Fund @ Radical Ventures. We are backed by some of the best minds in AI, from Ashish Vaswani (Invented Transformers, the basis of GPT), Oriol Vinyals (Google Deepmind and Gemini co-lead), Christian Szegedy (X.ai) and AI leadership at Amazon, X, Isomorphic, and Google. V7 is used to power AI’s rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech.
About this role: We are seeking a dynamic and strategic Account Management Team Lead to oversee and scale our Account Management function. You will be leading a team of 4 x Account Managers responsible for delivering revenue growth and retention of V7’s existing customer portfolio. The ideal candidate will have a proven track record as a Sales Leader. You will have built and managed high-performing teams, and have a deep understanding of SaaS Account Management best practices. Ideally, you will have been formally trained in one or more of the following Sales Methodologies: MEDDPICC, SPICED, Command of the Message, Force Management or similar.
What you’ll be doing:
- Sales Leadership: Coach, manage and develop Account Managers to expand, renew and renegotiate customer contracts, and have value-based conversations with clients.
- Team Development: Build, mentor, and lead a world-class Account Management team, fostering a culture of collaboration, excellence, and customer-centricity.
- Strategic Leadership: Develop and execute the Account Management strategy.
- Revenue Growth: Drive upsell, cross-sell, and renewal opportunities by deeply understanding customer needs and aligning them with V7’s solutions within Fortune 500 companies.
- Operational Excellence: Develop and refine Account Management processes, tools, and metrics to optimize efficiency and scalability.
- Cross-functional Collaboration: Work closely with New Business, Product, Customer Success, and Marketing teams to align on customer goals, provide product feedback and deliver a seamless experience.
- Sales Processes: Establish robust sales processes underpinned by industry best practice (MEDDPICC, SPICED, Command of the Message, Force Management principles or similar).
- Metrics Ownership: Monitor and report on key performance indicators (KPIs), such as Net Revenue Retention (NRR), Customer Satisfaction (CSAT), and Churn Rate.
What we are looking for:
- Experience: 7+ years of experience in Account Management, Sales, or Customer Success within the SaaS industry, including 1+ years in a leadership role.
- Customer-Focused: Proven track record of building strong customer relationships and driving measurable business outcomes.
- Leadership: Exceptional team leadership and coaching abilities, with experience managing remote and diverse teams.
- Strategic Thinker: Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Revenue Driver: Demonstrated ability to achieve and exceed revenue growth targets through customer expansion strategies.
- Communication: Excellent interpersonal, communication, and presentation skills.
- Tech Savvy: Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
- Industry Knowledge: Experience with AI, machine learning, or data-centric platforms is highly desirable.
What’s in it for you?
- Top 15% quartile equity options plan through an EMI scheme.
- Private Healthcare via Vitality for our UK employees, or equivalent allowance outside of UK.
- Pension contribution through Nest.
- £800 Learning and Development budget.
- Apple MacBook suitable for your role.
- Monthly wellbeing and mental health budget via ThanksBen.
- Personalised benefits platform via Thanks Ben.
- Enhanced Parental Leave.
- 30 days holiday, plus an additional year for every year of service with V7, plus Bank Holidays on top.
- 4-day company-wide and 4 day departmental retreats in stunning locations.
- Hybrid working with flexibility.
- Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times.
Account Management Team Lead employer: V7
Contact Detail:
V7 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Team Lead
✨Tip Number 1
Familiarise yourself with the specific sales methodologies mentioned in the job description, such as MEDDPICC and SPICED. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to aligning with V7's strategic approach.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully built and managed high-performing teams. Be ready to discuss your coaching techniques and how you've fostered a culture of collaboration and customer-centricity in previous roles.
✨Tip Number 3
Research V7’s products and their applications within Fortune 500 companies. Being able to articulate how V7’s solutions can address customer needs will set you apart and show that you're genuinely interested in the role and the company.
✨Tip Number 4
Network with current or former employees of V7 on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Account Management Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Sales, particularly within the SaaS industry. Emphasise any leadership roles and specific methodologies you are familiar with, such as MEDDPICC or SPICED.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and how your background aligns with V7's mission. Mention specific achievements in revenue growth and team development to demonstrate your suitability for the role.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams in the past. Highlight your coaching abilities and how you've fostered a customer-centric culture within your previous roles.
Highlight Relevant Metrics: Include key performance indicators (KPIs) from your previous positions that showcase your success in driving revenue growth and customer satisfaction. This could include metrics like Net Revenue Retention (NRR) or Customer Satisfaction (CSAT).
How to prepare for a job interview at V7
✨Showcase Your Leadership Skills
As a candidate for the Account Management Team Lead position, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams, coached individuals, and driven performance in previous roles.
✨Understand SaaS Best Practices
Familiarise yourself with SaaS account management best practices and methodologies like MEDDPICC or SPICED. Be ready to discuss how you have applied these frameworks in your past experiences to achieve revenue growth and customer satisfaction.
✨Highlight Customer-Centric Achievements
Prepare to share specific instances where you've built strong customer relationships and driven measurable outcomes. This will showcase your ability to align customer needs with business solutions, which is key for this role.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you approach strategic planning and execution in account management. Highlight your analytical skills and provide examples of how you've used data to inform decisions and drive results.
