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For Companies At a Glance
- Tasks: Provide top-notch customer service and support via digital channels.
- Company: Join a dynamic team focused on delivering exceptional service in a fast-paced environment.
- Benefits: Enjoy flexible work options and a vibrant company culture.
- Why this job: Be part of a supportive team that values your contributions and offers growth opportunities.
- Qualifications: Fluent in German and English, with experience in customer service preferred.
- Other info: Ideal for those who thrive in a bilingual setting and love helping others.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
JOB DESCRIPTION
Customer Service: Product Specialist (German or French Speaking)
We're looking for new Product Specialists with a track record of delivering high-quality Customer Service, ideally online via a digital ticketing system, and comfortable in a fast-paced environment. Currently we have roles available for bilingual English/French and English/German speakers at a fluent level.
The Role
We're…
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German Speaking Customer service advisor employer: V3 Recruitment
Contact Detail:
V3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer service advisor
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in German, make sure you're comfortable communicating in both written and spoken forms. Consider engaging in conversations or role-playing scenarios to boost your confidence.
✨Tip Number 3
Get to know our customer service tools. If you have experience with digital ticketing systems, highlight that in your discussions. If not, familiarize yourself with common platforms to show your readiness to adapt.
✨Tip Number 4
Showcase your ability to thrive in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or handled challenging situations, and be ready to share those during your interactions with us.
We think you need these skills to ace German Speaking Customer service advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service: Product Specialist position. Understand the key responsibilities and required skills, especially the importance of delivering high-quality customer service in a fast-paced environment.
Highlight Language Proficiency: Since the role requires fluency in German and English, emphasize your language skills in your CV and cover letter. Provide specific examples of how you've used these languages in previous customer service roles.
Showcase Relevant Experience: Detail your experience with digital ticketing systems or any similar platforms. Mention specific situations where you successfully resolved customer issues, demonstrating your ability to thrive in a fast-paced setting.
Craft a Tailored Cover Letter: Write a personalized cover letter that connects your skills and experiences to the job requirements. Use a friendly tone and express your enthusiasm for the role and the company, making sure to mention why you are a great fit for their team.
How to prepare for a job interview at V3 Recruitment
✨Zeige deine Sprachkenntnisse
Da die Position einen hohen Grad an Sprachbeherrschung erfordert, sei bereit, während des Interviews in Deutsch zu kommunizieren. Übe vorher einige typische Kundenanfragen und deren Antworten auf Deutsch.
✨Verstehe das Unternehmen
Informiere dich über die Produkte und Dienstleistungen des Unternehmens. Zeige im Interview, dass du ein gutes Verständnis für die Marke hast und wie du zur Verbesserung des Kundenservices beitragen kannst.
✨Bereite Beispiele vor
Denke an konkrete Beispiele aus deiner bisherigen Berufserfahrung, die deine Fähigkeiten im Kundenservice unter Beweis stellen. Sei bereit, Situationen zu beschreiben, in denen du Probleme gelöst oder Kunden zufrieden gestellt hast.
✨Bleib ruhig und gelassen
In einem schnelllebigen Umfeld ist es wichtig, auch in stressigen Situationen ruhig zu bleiben. Übe Entspannungstechniken, um während des Interviews selbstbewusst und gelassen aufzutreten.
