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- Tasks: Manage customer inquiries and orders, ensuring smooth communication and order fulfilment.
- Company: Join a dynamic recruitment agency in Petersfield focused on customer success.
- Benefits: Gain valuable experience in customer service with potential for career growth.
- Why this job: Be the voice of the company, helping customers and making their experience exceptional.
- Qualifications: One year of customer service experience and proficiency in Microsoft Excel and PowerPoint.
- Other info: Ideal for those who thrive in a fast-paced, customer-focused environment.
The predicted salary is between 28800 - 43200 £ per year.
A recruitment agency is seeking a Customer Service Advisor to manage customer inquiries and orders in Petersfield. The role involves communicating with customers via phone and email, updating them on deliveries, managing product shortages, and ensuring order fulfilment.
Candidates should have at least one year of customer service experience and be proficient in Microsoft Excel and PowerPoint. The ideal applicant will have excellent communication skills and a customer-first attitude.
Customer Success & Order Fulfillment Advisor employer: V3 Recruitment Ltd
Contact Detail:
V3 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Order Fulfillment Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your experience with Microsoft Excel and PowerPoint during the interview. Share specific examples of how you've used these tools to improve customer service or streamline processes.
✨Tip Number 4
Apply through our website for a smoother process! It’s a great way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Customer Success & Order Fulfillment Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like you would with a customer. Avoid jargon and make sure your message is easy to understand.
Tailor Your Application: Take a moment to customise your application for this role. Mention your proficiency in Microsoft Excel and PowerPoint, and explain how these skills can help us in managing orders and customer communications effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at V3 Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled inquiries and resolved issues in the past. Think of specific examples that showcase your problem-solving skills and customer-first attitude.
✨Excel and PowerPoint Proficiency
Since the role requires proficiency in Microsoft Excel and PowerPoint, prepare to demonstrate your skills. You might be asked about how you use these tools to manage data or create presentations, so have a couple of examples ready.
✨Communication is Key
Practice your communication skills before the interview. You’ll need to convey information clearly and effectively, especially when updating customers on deliveries or managing product shortages. Consider role-playing with a friend to refine your approach.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through. Research the company and express why you’re excited about the opportunity to contribute to their success. A positive attitude can make a big difference in how you’re perceived during the interview.
