At a Glance
- Tasks: Coordinate customer queries and resolve vehicle issues with empathy and professionalism.
- Company: Join V12 Sports and Classics, the UK's fastest-growing independent used car supermarket.
- Benefits: Dynamic workplace with training, development, and a supportive team.
- Other info: Flexible working hours with a vibrant team atmosphere.
- Why this job: Make a real difference in customer experiences while building a rewarding career.
- Qualifications: Experience in customer service; motor trade experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
An exciting opportunity has arisen for an Aftersales Advisor to join a leading car supermarket. Join V12 Sports and Classics – The UK’s Fastest Growing Independent Used Car Supermarket.
At V12 Sports and Classics, we pride ourselves on being one of the UK’s leading independently owned used car supermarkets. With years of industry experience and a wide range of vehicles to suit every budget, our priority is simple: delivering outstanding customer service. We offer a fast-paced, dynamic workplace with a supportive team committed to training, development, and helping you build a long and rewarding career with us.
The Role
- Coordinate between customers, warranty providers, and repair agents efficiently and professionally.
- Handle inbound and outbound calls, responding promptly to customer enquiries.
- Manage and resolve customer complaints with empathy and effectiveness.
- Interpret customer concerns, keeping them updated throughout the process.
- Provide clear advice and guidance to help customers resolve vehicle issues.
- Ensure customer needs and expectations are fully understood and met.
About You
- We’re looking for someone who can deliver exceptional customer experiences every time.
- The ideal candidate will have proven experience in a busy customer service role (motor trade experience desirable).
- Possess excellent PC, telephone, and administration skills.
- Be confident, personable, and able to build long-term customer relationships.
- Communicate clearly and concisely, even when explaining complex information.
- Be customer-focused, proactive, and solution-driven.
- Show resilience, adaptability, and a willingness to learn from feedback.
- Demonstrate strong technical awareness or understanding of vehicles (advantageous).
If you’re results‑driven, people‑focused, and ready to thrive in a vibrant and supportive environment, we’d love to hear from you.
42.5 hours per week, 5 days out of 7 on a rota.
Aftersales Advisor in Hinckley employer: V12sports
At V12 Sports and Classics, we are not just a leading car supermarket; we are a community that values our employees as much as our customers. With a commitment to outstanding customer service, we foster a dynamic and supportive work culture that prioritises training and development, ensuring you have the tools to build a fulfilling career. Join us in a fast-paced environment where your contributions are recognised, and every day brings new opportunities for growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Hinckley
✨Tip Number 1
Get to know the company inside out! Research V12 Sports and Classics, their values, and what makes them tick. This way, you can tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with responding to customer enquiries and resolving complaints.
✨Tip Number 3
Show off your people skills! During interviews or networking events, focus on sharing examples of how you've built long-term relationships with customers. This will highlight your ability to deliver exceptional customer experiences, which is key for the Aftersales Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the V12 Sports and Classics family.
We think you need these skills to ace Aftersales Advisor in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Aftersales Advisor role. Highlight any customer service experience, especially in the motor trade, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering outstanding customer service and how your background makes you a great candidate for our team.
Showcase Your Communication Skills:Since the role involves handling customer enquiries and complaints, make sure your application demonstrates your ability to communicate clearly and effectively. We want to see how you can build relationships with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at V12sports
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicles and the motor trade. Familiarise yourself with common customer concerns and how to address them. This will show that you're not just a people person, but also someone who understands the products and services offered.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. When asked questions, take a moment to think before responding. This shows that you value the interviewer’s input and are capable of understanding customer needs, which is crucial for an Aftersales Advisor.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer complaints or queries. Highlight your empathy and problem-solving skills, as these are key traits for delivering outstanding customer service in this role.
✨Be Personable and Confident
Remember, this role is all about building relationships. Approach the interview with a friendly attitude and be confident in your abilities. A warm smile and a positive demeanour can go a long way in making a great impression!
