At a Glance
- Tasks: Coordinate customer queries and resolve vehicle issues with empathy and professionalism.
- Company: Join V12 Sports and Classics, the UK's fastest-growing independent used car supermarket.
- Benefits: Dynamic workplace with training, development, and a supportive team.
- Other info: Thriving environment with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while building a rewarding career.
- Qualifications: Experience in customer service; motor trade experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
An exciting opportunity has arisen for an Aftersales Advisor to join a leading car supermarket. Join V12 Sports and Classics – The UK’s Fastest Growing Independent Used Car Supermarket. At V12 Sports and Classics, we pride ourselves on being one of the UK’s leading independently owned used car supermarkets. With years of industry experience and a wide range of vehicles to suit every budget, our priority is simple: delivering outstanding customer service. We offer a fast-paced, dynamic workplace with a supportive team committed to training, development, and helping you build a long and rewarding career with us.
The Role
- Coordinate between customers, warranty providers, and repair agents efficiently and professionally.
- Handle inbound and outbound calls, responding promptly to customer enquiries.
- Manage and resolve customer complaints with empathy and effectiveness.
- Interpret customer concerns, keeping them updated throughout the process.
- Provide clear advice and guidance to help customers resolve vehicle issues.
- Ensure customer needs and expectations are fully understood and met.
About You
- We’re looking for someone who can deliver exceptional customer experiences every time.
- The ideal candidate will have proven experience in a busy customer service role (motor trade experience desirable).
- Possess excellent PC, telephone, and administration skills.
- Be confident, personable, and able to build long-term customer relationships.
- Communicate clearly and concisely, even when explaining complex information.
- Be customer-focused, proactive, and solution-driven.
- Show resilience, adaptability, and a willingness to learn from feedback.
- Demonstrate strong technical awareness or understanding of vehicles (advantageous).
If you’re results‑driven, people‑focused, and ready to thrive in a vibrant and supportive environment, we’d love to hear from you.
42.5 hours per week, 5 days out of 7 on a rota.
Aftersales Advisor employer: V12sports
At V12 Sports and Classics, we are not just a leading car supermarket; we are a community that values our employees as much as our customers. With a commitment to outstanding customer service, we foster a dynamic and supportive work culture that prioritises training and development, ensuring that every Aftersales Advisor has the opportunity to build a fulfilling career. Located in a vibrant area, our fast-paced environment is perfect for those who thrive on challenges and seek meaningful employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Get to know the company inside out! Research V12 Sports and Classics, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a mate to nail down how you’d handle customer queries and complaints.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve turned a customer’s frown upside down. Be ready to share these stories during your interview to demonstrate your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Aftersales Advisor role. Highlight any customer service experience, especially in the motor trade, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering outstanding customer service and how your background makes you a perfect fit for our team at V12 Sports and Classics.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've effectively managed customer complaints or resolved issues in the past. We love candidates who can demonstrate resilience and a proactive approach to problem-solving!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our supportive team!
How to prepare for a job interview at V12sports
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicles and the motor trade. Familiarise yourself with common customer concerns and how to address them. This will show that you're not just a people person, but also someone who understands the products and services offered.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. When asked questions, take a moment to think before responding, and make sure to clarify any points if needed. This will highlight your customer-focused approach and your ability to handle complex information.
✨Showcase Your Empathy
Be prepared to discuss past experiences where you've successfully resolved customer complaints. Use specific examples that showcase your empathy and problem-solving skills. This will help the interviewer see that you can manage customer expectations effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics and training opportunities. This shows your interest in the role and your eagerness to grow within the company. It also gives you a chance to assess if V12 Sports and Classics is the right fit for you.
