At a Glance
- Tasks: Manage online retail accounts and drive growth in a fast-paced digital environment.
- Company: High-growth PPE manufacturer with a strong market reputation and premium brand.
- Benefits: Opportunity to make a meaningful impact and develop your career in a supportive culture.
- Other info: Join a team that values respect, collaboration, and accountability.
- Why this job: Be the driving force behind our online presence and shape customer experiences.
- Qualifications: Commercially savvy, digitally confident, and great at building relationships.
The predicted salary is between 40000 - 50000 £ per year.
If you’re ready to take ownership of a fast‑growing online sales channel within a business that’s scaling with purpose, this is your opportunity to make a visible and meaningful impact at a company that truly backs its people.
We are a high‑growth PPE manufacturer with a strong market reputation, premium brand positioning, and long‑standing industry partnerships. As online retail accelerates and customer buying behaviour continues to shift, we’re investing heavily in the digital space.
We are now looking for an ambitious Online Channel Manager to elevate our online performance, strengthen our brand presence, and protect brand integrity across major digital platforms.
Your Role
As our Online Channel Manager, you’ll take full ownership of the performance, protection, and growth of our online retail ecosystem. You’ll act as the central link between internal teams, online retailers, and external digital agencies - ensuring our brand is represented consistently, priced correctly, and positioned strongly across all digital touchpoints. Your work will shape how customers discover, choose, and trust the V12 brand online.
Key Responsibilities
- Manage relationships with online retailers and marketplace accounts.
- Coordinate activities between accounts and external agencies.
- Support the development and execution of an online channel strategy that protects brand integrity and avoids destructive price competition.
- Monitor product listings, pricing, reviews, content accuracy, and promotional activity across platforms.
- Provide digital sales reports and insights to the Head of Sales & Marketing.
Key KPIs
- Online revenue & margin performance
- Listing quality, compliance and accuracy
- PPC / SEO ROI (via agency partners)
- Online customer satisfaction score
What You Bring
You’re commercially sharp, digitally confident, and motivated by seeing your work drive measurable improvements. You enjoy taking ownership, working proactively, and building strong working relationships across teams, customers and digital partners.
Our Values
- Mutual Respect – We respect people’s time, decisions and perspectives.
- Step Up – We continuously look for ways to raise the bar in our roles and as a team.
- Think Team – We collaborate instinctively, involving the right people to accelerate success.
- Own It – We take responsibility and deliver on our commitments.
- Get Stuff Done – We prioritise effectively and meet deadlines with purpose.
Online Retail Account Manager in Chippenham employer: V12Footwear
At V12 Footwear, we pride ourselves on being an exceptional employer that champions innovation and growth in the safety footwear industry. Our supportive work culture fosters collaboration and empowers employees to take ownership of their roles, while our commitment to professional development ensures that you have ample opportunities to advance your career. With a focus on employee well-being and a dynamic remote working environment, joining our team means being part of a forward-thinking company that values your contributions and is dedicated to making a meaningful impact.
