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- Tasks: Help customers recover financially by creating affordable repayment plans.
- Company: Leading financial services company with a supportive team culture.
- Benefits: Matched pension contributions, life assurance, and 25 days annual leave plus bank holidays.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy and strong communication skills are essential.
- Other info: Enjoy a hybrid work schedule with comprehensive training.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services company is seeking Collections Advisors to assist customers in financial recovery. This role involves engaging with customers to develop affordable repayment plans and ensuring they feel valued and supported. Successful candidates will receive comprehensive training and work in a hybrid schedule, contributing to a supportive team environment.
This position offers a range of benefits including matched pension contributions, life assurance, and 25 days of annual leave plus bank holidays.
Empathetic Collections Advisor (Hybrid) in Kidderminster employer: V12 Retail Finance
Contact Detail:
V12 Retail Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Collections Advisor (Hybrid) in Kidderminster
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support customers in financial recovery. This will help you connect with them during interviews and show that you genuinely care about their goals.
✨Tip Number 2
Practice your empathy skills! Role-play scenarios where you engage with customers facing financial difficulties. This will prepare you to demonstrate your ability to develop affordable repayment plans and make customers feel valued.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customers' lives, just like you!
We think you need these skills to ace Empathetic Collections Advisor (Hybrid) in Kidderminster
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with customers and support them through their financial recovery. Share any relevant experiences that showcase your ability to understand and relate to others.
Tailor Your CV: Don’t just send out the same CV for every job! We love it when candidates tailor their CVs to match the role. Highlight your skills and experiences that align with being a Collections Advisor, especially those that demonstrate your problem-solving abilities and customer service skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make sure your key points stand out, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position and our company culture there!
How to prepare for a job interview at V12 Retail Finance
✨Understand the Role
Before your interview, make sure you fully grasp what an Empathetic Collections Advisor does. Familiarise yourself with the importance of developing affordable repayment plans and how to engage customers in a supportive manner. This will help you demonstrate your understanding of the role during the interview.
✨Showcase Your Empathy
Since this role is all about supporting customers, be prepared to share examples from your past experiences where you've shown empathy and understanding. Think of situations where you helped someone through a tough time or resolved a conflict by listening and providing support.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and how they support their team. This shows that you're genuinely interested in the role and want to ensure it's a good fit for both you and the company.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Collections Advisor, and demonstrating it in your interview can set you apart from other candidates.
