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For Companies At a Glance
- Tasks: Help customers manage their finances and create tailored repayment plans.
- Company: Join a fast-growing financial services company with a customer-first approach.
- Benefits: Enjoy flexible working, life assurance, and 25 days annual leave plus your birthday off.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Can be Solihull or Cardiff based, 50% office attendance applies — At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
About The Role — This is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer a range of benefits and a supportive environment to help you grow.
What you will do
- Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable.
- Understand each customer’s individual situation with empathy and respect.
- Explain options clearly and tailor conversations to the customer’s needs.
- Take ownership to ensure every customer leaves the call feeling valued.
- Support customers on their road to financial recovery through fair outcomes and positive experiences.
We pride ourselves on our fair and ethical approach. If you are a customer focused individual who enjoys talking to people and would like to make a real difference, we would like to hear from you.
Our training and development — We know our people are our biggest investment. Every new joiner receives comprehensive training. We value behaviours over direct experience; if you can demonstrate strong customer communications, empathy and excellent listening skills, you could be just what we need.
What we offer
- Favourable working hours (35 per week).
- Hybrid working (50% in office).
- Life assurance.
- Matched pension contributions.
- A wellbeing hour to spend doing whatever makes you happy.
- 25 days annual leave plus bank holidays and your birthday off.
- A wide range of flexible benefits from Cycle2Work to private healthcare.
- Paid volunteering days and matched charity fundraising.
- Free parking.
About The Company — Our customers are at the heart of everything we do. At Secure Trust Banking Group, we know that people are our biggest investment. A career with us is not just a job; it’s the chance to be part of something bigger and to contribute to our ambition of becoming the best bank in Britain. We value initiative, autonomy and performance, recognised through various awards and incentives. We are looking for enthusiastic, proactive candidates who thrive in a fast-paced environment.
Collections Executive (Retail) in Kidderminster employer: V12 Retail Finance
Contact Detail:
V12 Retail Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive (Retail) in Kidderminster
✨Tip Number 1
Get to know the company! Research V12 Retail Finance and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can clearly explain your thoughts and listen actively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your empathy! Prepare examples from your past experiences where you've helped someone in a tough situation. This will demonstrate that you have the right mindset for supporting customers on their financial recovery journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at V12 Retail Finance. Don’t miss out on this opportunity!
We think you need these skills to ace Collections Executive (Retail) in Kidderminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer communication skills and empathy. We want to see how you can connect with customers and help them on their financial journey.
Showcase Relevant Experience: Even if you haven't worked in finance before, share any experience where you've helped others or resolved issues. We value behaviours over direct experience, so let us know how you've made a difference in previous roles.
Be Authentic: When writing your application, be yourself! We appreciate genuine candidates who are passionate about helping others. Let your personality shine through, and don't be afraid to show us why you're excited about this role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at V12 Retail Finance
✨Know the Company Inside Out
Before your interview, take some time to research V12 Retail Finance and their approach to customer service. Understand their values, especially their commitment to fair and ethical practices. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
Since this role involves working closely with customers in sensitive situations, be prepared to discuss how you've demonstrated empathy in past experiences. Think of specific examples where you helped someone through a tough time or tailored your communication to meet their needs. This will highlight your suitability for the Collections Executive position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice responding to questions like, 'How would you handle a customer who is upset about their financial situation?' This will allow you to demonstrate your problem-solving skills and ability to maintain a positive customer experience, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process, career development opportunities, or how the team measures success. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your career aspirations.
