Fraud Prevention Associate | Cardiff, UK

Fraud Prevention Associate

V12 Retail Finance Cardiff, United Kingdom

About The Role

We are seeking a Fraud Prevention Associate to join our team on a permanent basis. You will be responsible for executing fraud prevention strategies, investigating, and reporting suspected or confirmed fraud cases.

Key Responsibilities:

• Assess potential 1st, 2nd, or 3rd party fraud at application stage and take action to mitigate risks according to company strategy.
• Escalate complex or priority cases within SLAs.
• Review and assess documentation in line with internal and regulatory requirements.
• Act as a point of contact for third parties like internal stakeholders, Cifas, and SIRA.
• Provide excellent customer service to applicants and retail partners, adhering to SLAs.
• Manage workload proactively with minimal supervision.
• Flexible working environment with varied shifts: 8am-8pm Monday to Friday, 9am-6pm Saturday, 10am-5pm Sunday. Hybrid working available post-training.

What You Will Bring:

• Experience in a customer-facing role.
• Team player with high standards and commitment to self-development.
• Logical thinker with attention to detail.
• Strong communication skills, both oral and written.
• Ability to work independently and prioritize tasks.

Our Values

We celebrate diversity and believe everyone is different. Our aim is to be the most trusted specialist lender in the UK. We value our employees\’ unique talents and perspectives, which contribute to our success.

About The Company

Secure Trust Bank Group prioritizes customer satisfaction and values its people. We offer a dynamic environment where initiative and performance are recognized. Join us to grow your career and make a meaningful impact.

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