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For Companies At a Glance
- Tasks: Help customers with queries and provide excellent service in a dynamic contact centre.
- Company: V12 Retail Finance, a growing business focused on customer satisfaction and career development.
- Benefits: Competitive salary, annual bonus, 25 days leave, flexible benefits, and free refreshments.
- Why this job: Kickstart your career in financial services while making a real impact on customer experiences.
- Qualifications: Proactive attitude, good attention to detail, and a passion for customer service.
- Other info: Comprehensive training and personal development plans tailored to your career goals.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job, which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms via our "Connect and Learn" scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more.
What You Will Do
As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
Our opening hours are Monday to Friday 8:00am - 8:00pm, Saturday 9:00am to 6:00pm and Sunday 10:00am to 5:00pm. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week.
Can you do it?
We are looking for potential people who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, teamwork and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do.
If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer's needs. As part of ongoing development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.
How You Will Be Rewarded
Along with a competitive salary you also get:
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Customer Service Executive employer: V12 Retail Finance
Contact Detail:
V12 Retail Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into V12 Retail Finance's values and services. This will help you connect with the interviewers and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries during the interview.
✨Tip Number 3
Show off your personality! When you're on the phone or in an interview, let your friendly and approachable side shine through. Remember, they want someone who can build great relationships with customers, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at V12 Retail Finance. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've put customers first in previous roles and how you can bring that same energy to our team.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for proactive individuals who thrive in a lively team environment, so show us what makes you unique!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Executive. Use keywords from the job description and demonstrate how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at V12 Retail Finance
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've provided it in the past. This will show that you’re not just a fit for the role but also genuinely care about customer satisfaction.
✨Research V12 Retail Finance
Take some time to learn about V12 Retail Finance and their services. Familiarise yourself with their values, especially around customer focus and teamwork. This knowledge will help you tailor your answers and demonstrate that you’re aligned with their mission.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think of situations where you had to resolve customer issues or work as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Enthusiasm for Growth
V12 Retail Finance values career development, so express your eagerness to grow within the company. Talk about your long-term career goals and how you see yourself progressing through their 'Connect and Learn' scheme. This shows that you’re not just looking for a job, but a career.