At a Glance
- Tasks: Help customers manage their finances and create sustainable repayment plans.
- Company: V12 Retail Finance, a fast-growing company with a focus on customer care.
- Benefits: Hybrid working, 25 days leave, life assurance, and wellbeing hour.
- Other info: Enjoy flexible benefits and opportunities for personal growth.
- Why this job: Make a real difference in people's financial journeys while developing your career.
- Qualifications: Strong communication skills, empathy, and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
Cardiff based with hybrid working. At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences at all times. We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery.
As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.
Qualifications and fit
We look for individuals who bring the right behaviours alongside their experience. A flair for customer communication, genuine empathy, and strong listening skills will be just as important to us as your background.
What’s On Offer
- Favourable working hours (35 per week)
- Hybrid working (50% in office)
- Life assurance
- Matched pension contributions
- A wellbeing hour to spend doing whatever makes you happy
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Paid volunteering days and matched charity fundraising
- Free parking
Collections Executive (Retail) employer: V12 Retail Finance
At V12 Retail Finance, we are committed to fostering a supportive and dynamic work environment in Cardiff, where our Collections Executives can thrive. With a strong emphasis on employee wellbeing, we offer flexible hybrid working, generous leave policies, and opportunities for personal growth, ensuring that every team member feels valued and empowered to make a positive impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Executive (Retail)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on V12 Retail Finance. Understand their values and what they stand for, especially their commitment to fair and ethical practices. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Collections Executive, you'll need to show empathy and understanding. Try role-playing with a friend or family member to hone your ability to listen actively and respond appropriately. This will make you feel more confident during the real deal!
✨Tip Number 3
Prepare some examples! Think of situations where you've demonstrated strong customer communication and problem-solving skills. Be ready to share these stories during your interview to showcase how you can bring value to the team at V12 Retail Finance.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Collections Executive (Retail)
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and understand their situations, so share examples that showcase your listening skills and ability to tailor your communication.
Be Clear and Concise:Clarity is key! Use straightforward language and avoid jargon. We appreciate applications that get straight to the point while still conveying your personality and passion for helping customers on their financial journey.
Tailor Your Application:Don’t just send a generic application! Take the time to align your experience and skills with what we’re looking for in a Collections Executive. Mention specific aspects of the job description that resonate with you and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at V12 Retail Finance
✨Know the Company
Before your interview, take some time to research V12 Retail Finance. Understand their values, especially their commitment to fair and ethical practices. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Empathy in Your Responses
Since the role requires a strong empathetic approach, think of examples from your past experiences where you've successfully handled difficult customer situations. Be ready to discuss how you listened to their needs and tailored your responses to ensure they felt valued.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re fully present. This not only reflects your ability to listen but also your understanding of the importance of communication in the Collections Executive role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Prepare by thinking through potential challenges you might face as a Collections Advisor and how you would handle them. This will showcase your ability to think on your feet and your readiness for the role.
