At a Glance
- Tasks: Plan and automate marketing and sales processes using Zoho CRM.
- Company: Join a dynamic remote team at V12 Management Ltd in London.
- Benefits: Flexible remote work, collaborative culture, and growth opportunities.
- Other info: Fluent English required; bonus for Italian speakers and tech-savvy candidates.
- Why this job: Make an impact by reshaping processes for European entrepreneurs.
- Qualifications: 5+ years experience with Zoho CRM and strong project management skills.
The predicted salary is between 45000 - 55000 £ per year.
We are a small team of 5 people working remotely from London. V12 Management operates in the secretarial, accounting and management consulting sector, helping European entrepreneurs to do business in the UK. The company was born in 2016 after 5 years of professional experience in the field as COO of our founder Filippo Giordano MEng. V12 has had a significant increase in turnover during 2021 and a further big increase is expected in 2022. Now we are hiring!
Responsibilities:
- Planning and creating structures to allow automation and outsourcing of marketing and sales processes.
- Reshaping databases to support processes customized by type of audience.
- Suggesting purchase of additional services to support big growth in number of leads.
- Developing other applications in Zoho One to work with CRM.
Skills/Experience/Education:
- You speak and write English fluently.
- You have a minimum of 5 years’ experience in a similar role(s).
- You are experienced using Zoho CRM and One.
- You are confident project managing and delivering on time and budget.
About You:
- You live in a time zone that allows you to be available for meetings somewhere between 09.00 and 17.00 London time.
- You have a can-do attitude; no job is too big or too small.
- You’re a strong communicator with excellent relationship building skills.
- You love being organised and can juggle multiple tasks.
- You’re results driven.
- You’re passionate about remote working.
Bonus Points If You:
- Speak and write Italian fluently.
- Have your own freelancing business and website.
- Use as a standard a time-tracking software for project managing and consequent invoicing.
- Have experience with WordPress, HTML, CSS, PHP.
- Know other databases and scripting environments.
Zoho CRM Specialist in London employer: V12 Management Ltd
V12 Management Ltd offers a dynamic and supportive work environment for remote Data Entry, Research & Proofreading Assistants. With a focus on employee growth and flexibility, the company fosters a culture of collaboration and innovation, ensuring that team members can thrive while balancing their professional and personal lives. Located in London, V12 Management provides unique opportunities to engage with a diverse clientele, enhancing your skills in a meaningful and rewarding way.
StudySmarter Expert Advice🤫
We think this is how you could land Zoho CRM Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at V12 Management Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like V12 Management Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Zoho CRM Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to V12 Management Ltd:Your cover letter is your chance to shine! Tell us why you want to work at V12 Management Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at V12 Management Ltd!
How to prepare for a job interview at V12 Management Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
