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For Companies At a Glance
- Tasks: Inspire and support learners in Customer Services and Employability courses.
- Company: Join a government-funded training provider working with top UK brands.
- Benefits: Enjoy a competitive salary, bonus, and flexible working options.
- Why this job: Make a real impact on learners' lives while developing your teaching skills.
- Qualifications: Teaching qualification required; experience in delivering Customer Services courses preferred.
- Other info: Travel across the North West may be necessary for this role.
The predicted salary is between 15600 - 20800 £ per year.
INTROV Selective are recruiting for a North West based, Government funded Training Provider Organisation, who provide training to some of the UK’s largest brands. Working within the Employability Department, you will deliver Customer Services and Employability course qualifications, creating individual learning plans and reviewing learner progress throughout their programme.
You will be required to inspire a wide range of learners in cohorts in the learning centres, and in the workplace, at customer’s locations across the North West and remotely using both online and offline skills support materials.
CANDIDATE PROFILE- Experience of delivering Customer Services courses.
- Understanding of safeguarding within an education setting.
- ICT, English and Maths qualifications all at L2 or above.
- Teaching Qualification (Essential).
- L5 Teaching Qualification (Desirable).
- Advice and Guidance L3 or above (Desirable).
- TAQA & CAVA (Desirable).
- Adhere to all awarding body standards and other compliance as set out by SFA and Ofsted.
- Provide learner support through a variety of means including face-to-face or virtual delivery.
- Provide learners with information advice and guidance regarding appropriateness of courses and establish records and learning goals suited to the learner’s needs.
- Induct learners into the learning environment, courses and systems where appropriate.
- Create, set and mark work-related tasks to help the learner progress through the programme.
- Share sector-specific experience and knowledge with learners.
- Work with line manager and department to develop employability programmes.
- Positively embrace change and equally understand the challenges faced within the Further Education sector.
- Monitor attendance and performance of the learners on an ongoing basis and effectively report to management.
- Ensure learner requirements are dealt with quickly and effectively.
- Promote Functional Skills learning in a manner that it becomes an activity valued by the employers and learners we work with.
- Promote Safeguarding, Prevent and British Values within your session.
- Promote and ensure safe working practices and safeguarding of learners in line with current Health and Safety legislation and LCG Safeguarding and Prevent policies.
- Conduct your role in line with the company values and expected behaviours.
- Implement and comply with the Safeguarding and Health and Safety Policies.
- Be prepared to travel and work flexibly in providing support for learners across the North West.
- Be able to work towards and achieve set KPIs.
- Work flexibly across the department to support business needs.
Customer Services Tutor employer: V Selective Recruitment
Contact Detail:
V Selective Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Tutor
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training. This will not only help you understand what learners expect but also allow you to tailor your teaching methods to meet their needs effectively.
✨Tip Number 2
Network with professionals in the education and training sector, especially those who have experience in delivering customer service courses. They can provide valuable insights and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to demonstrate your teaching skills in a practical setting. Consider creating a mock lesson plan or presentation that showcases your ability to engage learners and deliver content effectively.
✨Tip Number 4
Research the specific requirements and values of the training provider you're applying to. Tailoring your approach to align with their mission and goals can significantly enhance your chances of landing the job.
We think you need these skills to ace Customer Services Tutor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivering Customer Services courses. Include any teaching qualifications and your understanding of safeguarding within an educational setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for teaching and your ability to inspire learners. Mention specific examples of how you've supported learners in the past and how you plan to engage them in this role.
Highlight Relevant Qualifications: Clearly list your ICT, English, and Maths qualifications at Level 2 or above, as well as any additional qualifications like L5 Teaching Qualification or Advice and Guidance Level 3. This will demonstrate your suitability for the role.
Showcase Your Flexibility: Emphasise your willingness to travel and work flexibly across the North West. Mention any previous experiences where you adapted to meet the needs of learners or the organisation.
How to prepare for a job interview at V Selective Recruitment
✨Showcase Your Teaching Experience
Make sure to highlight your previous experience in delivering Customer Services courses. Be prepared to discuss specific examples of how you've engaged learners and adapted your teaching methods to suit different learning styles.
✨Understand Safeguarding Policies
Familiarise yourself with safeguarding practices within an educational setting. Be ready to explain how you would promote a safe learning environment and ensure the well-being of your learners.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility in working across various locations and adapting to different learner needs. Share examples of how you've successfully managed change or adapted your approach in previous roles.
✨Prepare for Questions on Learner Support
Expect questions about how you would provide support to learners, both face-to-face and virtually. Think about strategies you've used in the past to monitor progress and keep learners motivated.
