At a Glance
- Tasks: Provide top-notch IT support and enhance our modern Microsoft environment.
- Company: Join a vibrant accountancy firm in the heart of London, working with exciting industries.
- Benefits: Enjoy private medical insurance, generous leave, and a fun workplace culture.
- Other info: Hybrid working model with regular social events and excellent career growth opportunities.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support, especially with Microsoft tools and troubleshooting.
The predicted salary is between 35000 - 45000 £ per year.
SRLV are a medium-sized firm of Chartered Accountants and Business advisors based in Fitzrovia, a vibrant and exciting spot in Central London. We work across a variety of exciting industries including Music, Entertainment, Media and Sport providing services to high profile individuals, owner managed businesses, listed companies and international entities. Our founding partners continue to drive our success through a passion for and commitment to building strong relationships and working in partnership with our clients. We focus on people as individuals, allowing and supporting you to grow and develop within our firm. We value our differences and know that diversity across our team is what enables us to deliver the best service for our clients. We are committed to ensuring that everyone at SRLV feels they can bring their full selves to work and can thrive in an inclusive and safe space.
An exciting opportunity has arisen for an IT Modern Workplace Support Analyst to join a leading London-based accountancy firm. The successful candidate will provide high quality deskside and remote technical support whilst helping to manage and enhance the firm’s modern Microsoft endpoint environment. This business facing role is primarily focused on providing first and second line support for all IT related requests and issues within the Service Desk team. This includes the logging of incidents and carrying out investigations of both software/hardware issues all the way through to resolution, and escalation where appropriate. In addition to IT support responsibilities, the role will also support Microsoft Intune administration, Windows Autopilot deployments, application packaging and deployment activities. Core technical skills required to be successful include Windows 11, Microsoft 365 desktop applications, Teams, Entra ID and basic network troubleshooting. Ideally you will be ITIL aware or accredited.
KEY RESPONSIBILITIES
- Work with the current Support Analyst to provide first and second line desktop support for the Service Desk, based on a rotating shift pattern covering core support hours between 08:00 and 18:00.
- Accurately record all details of all calls (via telephone or email) on the ITSM application and pro-actively manage the call queue on a regular basis.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Take ownership of user problems and be proactive when dealing with user issues.
- Work with the IT Team, Managed Service Provider and third-party vendors to solve complex problems.
- Update and maintain the IT asset database whilst ensuring a high degree of accuracy.
- Support the firm’s laptop environment with Windows 11 and Microsoft 365 desktop applications.
- Provide support for key business applications (including regular updates which will involve some out-of-hours work), such as CCH Practice Management/Personal Tax, Alphatax, Caseware Audit/Accounts Production, Intapp Documents and FibreCRM.
- Package, test, deploy, maintain, and troubleshoot desktop applications using Microsoft Intune and endpoint management technologies.
- Support Windows Autopilot provisioning and endpoint lifecycle management processes.
- Provide remote assistance to support staff and partners working away from the office.
- Provide support for the cloud hosted Teams telephony solution and support of audio-visual systems in meeting rooms.
- Support new and existing users in the effective use of the firm’s IT systems by providing necessary training and advice including induction training for new staff.
- Follow and maintain departmental processes, including laptop/smartphone deployments and joiners, movers and leavers.
- Assist the IT Manager with the implementation of new projects.
ESSENTIAL EXPERIENCE AND SKILLS
- Approximately five plus years’ experience providing first and second line IT support within a Microsoft-based environment.
- Experience using an IT service management (ITSM) tool or ticketing systems for incidents, requests, and change management.
- Strong troubleshooting skills across desktop hardware, laptops, printers, smartphone devices.
- Experience supporting Microsoft 365 applications and services, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive and SharePoint.
- Good working knowledge of Windows 11, Azure Virtual Desktop and desktop support best practices.
- Experience managing users and devices within Microsoft Intune and Entra ID.
- Experience packaging, deploying, updating, and troubleshooting applications using Microsoft Intune and related endpoint management technologies.
- Understanding of device build, imaging, and software deployment processes, including Windows Autopilot.
- Good documentation and organisational skills, including maintaining accurate support records and technical procedures.
- Strong customer service and communication skills, with the ability to explain technical issues to non-technical users.
- A good understanding of fundamental networking concepts and troubleshooting.
DESIRABLE EXPERIENCE AND SKILLS
- Previous experience providing IT support within the accountancy or wider professional services sectors would be advantageous.
- Relevant vendor certifications or equivalent experience in Microsoft 365, Intune, or desktop support environments.
- ITIL Foundation.
ADDITIONAL INFORMATION
- 9.30am-5.30pm, Monday to Friday.
- Hybrid working.
Benefits
- Fantastic private medical insurance.
- 23 days annual leave plus bank holidays and 3 additional days over the December holidays.
- 3% Pension contribution.
- Cashback scheme for medical expenses.
- Group Life Insurance.
- Mental and Physical Health Support.
- Regular social events and activities – including pizza, breakfast and/or drinks on the rooftop terrace, office, or local venues.
- Cycle to work scheme.
- Season ticket loans.
- Workplace nursery scheme.
- Excellent office space in Fitzrovia.
IT Modern Workspace Support Analyst in London employer: v Llp
At SRLV, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Fitzrovia, London. Our commitment to employee growth is evident through our supportive environment that values diversity and inclusion, alongside a comprehensive benefits package including private medical insurance, generous leave, and regular social events. Join us to thrive in a dynamic team where your contributions are recognised and your professional development is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Modern Workspace Support Analyst in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on SRLV. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in IT support and Microsoft technologies can directly benefit SRLV. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples of how you've tackled IT issues in the past. Highlight your troubleshooting experience with Windows 11 and Microsoft 365 applications to demonstrate your expertise.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team. This shows your enthusiasm and helps you figure out if SRLV is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Modern Workspace Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Modern Workspace Support Analyst role. Highlight your experience with Microsoft 365, Windows 11, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and any experience with ITIL principles.
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills, especially around troubleshooting and supporting Microsoft applications. We love candidates who can demonstrate their knowledge of tools like Intune and Autopilot!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll get your application directly into our system. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at v Llp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365 applications, and Intune. Be ready to discuss your experience with troubleshooting and supporting these technologies, as well as any specific challenges you've faced in previous roles.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, be prepared to share examples of how you've handled difficult user issues in the past. Highlight your communication skills and how you ensure users feel supported and understood.
✨Familiarise Yourself with ITIL Principles
Even if you're not ITIL certified, having a solid understanding of IT service management principles will give you an edge. Be ready to discuss how you've applied these principles in your previous roles to improve service delivery.
✨Prepare Questions About the Role
Think of insightful questions to ask about the team dynamics, the tools they use, and how they measure success in this position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
