At a Glance
- Tasks: Lead operations across multiple hospitality sites, ensuring exceptional guest experiences.
- Company: Join The V.I.B.E Collection, a dynamic group of hospitality and wellness brands.
- Benefits: Starting salary of £50,000, performance bonuses, private health care, and gym membership.
- Other info: Enjoy autonomy, responsibility, and collaboration with senior leadership.
- Why this job: Make a real impact and shape the culture in a fast-paced environment.
- Qualifications: Experience in managing teams, strong customer service skills, and commercial awareness.
The predicted salary is between 50000 - 50000 € per year.
Location: West Suffolk (Haverhill/Sudbury area)
Role Type: Full-Time
Salary: Starting from £50,000 per year + performance-based bonuses
This isn’t just a job. It’s a chance to lead an experience. Welcome to The V.I.B.E Collection, a dynamic and growing group of hospitality and wellness brands including The Suffolk Hotel, Tiger Fusion, and The Gainsborough Health Club & Spa. We create environments people don’t want to leave. Now, we’re looking for an Operations Leader to bring it all together.
The Role
This is a hands-on leadership role for someone who thrives in fast-paced environments and takes pride in delivering exceptional standards... every single day. You’ll be the driving force behind the day-to-day operations across multiple sites, ensuring each brand consistently delivers on its promise. From the energy on the floor to the performance behind the scenes, you’ll set the tone.
What You’ll Be Doing
- Leading from the front - visible, present, and actively involved across all locations
- Owning the guest experience - ensuring every interaction reflects our standards
- Driving team performance, accountability, and retention across all sites
- Solving operational challenges quickly to protect guest experience and profitability
- Overseeing rotas and budgets - balancing commercial performance with operational needs
- Coordinating multi-site operations - keeping everything aligned and running smoothly
- Working with systems and processes - ensuring efficiency and accuracy
- Reporting and communicating - keeping owners and senior leadership informed on performance, targets, and team development
Who This Is For
This role is for someone who:
- Has proven experience managing people in a fast-paced environment
- Is naturally decisive, organised, and solutions-focused
- Delivers exceptional customer service as second nature
- Is comfortable juggling multiple priorities and locations
- Understands commercial awareness (budgets, targets, and performance)
- Enjoys being hands-on, not just managing from behind a desk
- Communicates confidently with both customers and teams
- Takes ownership and treats the business like their own
What Success Looks Like (First 90 Days)
- Build relationships with team leaders across all sites
- Identify quick wins in operations and guest experience
- Implement consistency across standards and processes
- Take full ownership of day-to-day operations
What You’ll Get
- Starting salary of £50,000 per year
- Performance-based bonuses linked to achieving targets and business goals
- The opportunity to directly influence results - and be rewarded for it
- A role with real autonomy, responsibility, and visibility
- Close collaboration with owners and senior leadership
- Private Medical Health Care
- Cross brand discounts
- Free Gym & Health Club Membership for you and a +1
- Company events
Why Join The V.I.B.E Collection?
Because this is more than operations. It’s influence. You’ll have the opportunity to:
- Shape the culture and performance across multiple premium brands
- Make a visible impact every day
- Be part of a growing collection with ambition and energy
The Bottom Line
If you’re looking for a role where you can:
- Influence
- Take ownership
- And make things happen
If you’re ready to take ownership of a multi-site operation and make a visible impact Apply Now
Group Operations Manager in Haverhill employer: V.I.B.E Lifestyle Collection
The V.I.B.E Collection is an exceptional employer that offers a vibrant work culture where your leadership can truly shine. With competitive salaries starting at £50,000, performance-based bonuses, and unique benefits like private medical care and free gym memberships, you will be rewarded for your contributions while enjoying a collaborative environment across multiple premium hospitality brands. Join us in West Suffolk to make a meaningful impact and grow your career in a dynamic and supportive setting.
Contact Detail:
V.I.B.E Lifestyle Collection Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Manager in Haverhill
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and wellness sectors, especially those connected to The V.I.B.E Collection. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for operations! When you get the chance to meet potential employers, share your experiences and how you've tackled challenges in fast-paced environments. Let them see your enthusiasm!
✨Tip Number 3
Be visible! If you can, attend industry events or local meet-ups. Being present in the community shows you're serious about the role and helps you build connections that could lead to job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The V.I.B.E Collection family.
We think you need these skills to ace Group Operations Manager in Haverhill
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality and wellness industry shine through. We want to see that you’re not just looking for a job, but that you’re excited about leading teams and creating amazing guest experiences.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in fast-paced environments and managing teams. We love seeing specific examples of how you've driven performance and solved operational challenges in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure you articulate your skills and experiences without unnecessary fluff. Remember, we’re looking for someone who can juggle multiple priorities!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at V.I.B.E Lifestyle Collection
✨Know the Brands Inside Out
Before your interview, take some time to research The V.I.B.E Collection and its brands. Understand their values, customer experience standards, and what makes each location unique. This knowledge will help you demonstrate your genuine interest and show how you can contribute to their success.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in fast-paced environments. Share specific examples of how you've driven performance and accountability, as well as how you've solved operational challenges in the past. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to juggle multiple priorities. Think about past experiences where you've had to make quick decisions or manage conflicts, and be ready to explain your thought process and the outcomes.
✨Communicate Your Vision
Articulate your vision for enhancing guest experience and operational efficiency across multiple sites. Discuss how you would implement consistency in standards and processes, and how you plan to build relationships with team leaders. This will show that you're not just a manager but a strategic leader.
